Pharmacy Customer Service Associate

Walgreens; Town of Hartford (NY); On-site; USD 30,000 - 45,000; Full time

Job summary

Walgreens is seeking a Pharmacy Customer Service Associate to deliver outstanding customer service and assist pharmacists. Responsibilities include managing transactions, supporting pharmacy activities, and ensuring compliance with regulations. Ideal candidates will have customer service experience, fluency in English, and a willingness to work flexible hours.

Qualifications

• Fluency in English required.
• Willingness to work flexible hours including evenings and weekends.
• Experience in retail preferred.

Responsibilities

• Deliver a distinctive customer experience and assist with pharmacy systems.
• Support pharmacy activities including filling prescriptions and verifying medications.
• Maintain compliance with laws and company policies.

Skills

Customer Service

Communication

Problem Solving

Education

PTCB Certification

Job description

Join to apply for the Pharmacy Customer Service Associate role at Walgreens.

Responsibilities include:

1. Delivering a distinctive and delightful customer experience.
2. Registering sales, providing courteous checkout service.
3. Assisting pharmacists under supervision with pharmacy systems, obtaining patient and drug information, and processing prescriptions.

Customer Experience

• Greeting customers, offering assistance, resolving issues, and ensuring a positive experience.
• Sharing customer service best practices with team members.

Operations

• Providing fast, friendly service, recommending products, handling transactions, maintaining store cleanliness, and managing inventory.
• Supporting pharmacy activities such as entering patient data, filling prescriptions, verifying medications, and assisting with inventory management.
• Ensuring compliance with laws and company policies, including handling of regulated products and prescription accuracy.
• Maintaining store displays, assisting with stock rotation, and providing photo services.

Training & Personal Development

• Maintaining PTCB certification and completing required training and continuing education.

Minimum Qualifications

• Fluency in English (excluding Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.

Preferred Qualifications

• Experience in retail, prior Walgreens employment, good math and computer skills, knowledge of inventory control, and PTCB certification.

We consider applicants with arrest and conviction records. Walgreens is an Equal Opportunity Employer. Compensation varies based on multiple factors. This role remains open until filled. For benefits, visit jobs.walgreens.com/benefits.