Pharmacy Customer Service Associate

Walgreens; Susanville (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading pharmacy chain is seeking a dedicated individual to enhance customer experiences and support pharmacy operations. The role involves assisting customers, managing inventory, and ensuring compliance with regulations. Ideal candidates will have PTCB certification and strong communication skills. Flexibility in working hours is essential.

Qualifications

• Must earn and maintain PTCB certification.
• Fluency in English required.
• Willingness to work flexible hours.

Responsibilities

• Provide a distinctive customer experience and assist with product selection.
• Handle cash, register sales, and maintain store organization.
• Assist pharmacists and process prescriptions.

Skills

Customer Service

Inventory Management

Pharmacy Regulations

English

Education

PTCB Certification

Job description

Job Responsibilities and Requirements

The job involves providing a distinctive and delightful customer experience by greeting customers, assisting with product selection, and ensuring efficient checkout services. It requires registering sales, handling cash, and maintaining a clean and organized store environment. The role includes assisting pharmacists under supervision, processing prescriptions, managing inventory, and ensuring compliance with pharmacy regulations and company policies.

Additional duties include supporting pharmacy operations like entering patient and drug information, verifying prescriptions, handling third-party claims, and supporting inventory management. The employee must also maintain knowledge of store systems, provide photo services, handle web orders, and assist with store maintenance and merchandising.

Qualifications include earning and maintaining PTCB certification, attending training, and acquiring continuing education credits. Fluency in English and willingness to work flexible hours, including evenings and weekends, are required.