Pharmacy Customer Service Associate

Walgreens; Southbury (CT); On-site; USD 23,901 - 26,174; Part time

Job summary

A leading pharmacy chain in Southbury seeks a Pharmacy Customer Service Associate to provide excellent customer service and assist pharmacists. Key responsibilities include customer engagement, inventory management, and compliance with pharmacy regulations. Candidates should be fluent in English and willing to work flexible hours, including weekends.

Qualifications

• Fluent in reading, writing, and speaking English.
• Willingness to work flexible schedule, including evenings and weekends.

Responsibilities

• Model and deliver a distinctive and delightful customer experience.
• Assist the pharmacist under direct supervision in the practice of pharmacy.
• Engage customers and patients by greeting them and answering questions.
• Support the Pharmacy Department on inventory management activities.

Skills

Fluent in English

Customer service skills

Strong math skills

Computer proficiency

Job description

Pharmacy Customer Service Associate – Walgreens

Pay range based on skills and experience: $17.35/hr - $19.00/hr.

Responsibilities

• Model and deliver a distinctive and delightful customer experience.
• Register sales on assigned cash register, provide courteous, fair, friendly, and efficient checkout service.
• Assist the pharmacist under direct supervision in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions.
• Engage customers and patients by greeting them, offering assistance with products and services, resolving issues and answering questions to ensure a positive experience.
• Deliver courteous, friendly, fast, and efficient service; recommend items for sale; process returns, refunds, and exchanges.
• Maintain clean and well‑merchandised counters and shelves; take inventory, check prices, and keep records in accordance with store manager instructions.
• Utilize pharmacy systems to enter patient and drug information, fill prescriptions accurately, verify medication, check for interactions, and adhere to the Walgreens Co. Pharmacy Code of Conduct.
• Report prescription errors to pharmacist on duty immediately and comply with pharmacy error policies and the Quality Improvement Program.
• Handle telephone calls that do not require the pharmacist’s personal attention, including those to physicians.
• Process manual claims for third‑party prescription services efficiently and complete clerical duties assigned by Pharmacy Manager.
• Support Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipments; file claims for overages, shortages, or damaged goods.
• Ensure compliance with state and local laws regarding regulated products.
• Construct and maintain promotional displays, complete resets and revisions.
• Assist with segregation of food items, product placement, stock rotation, and use of first‑in, first‑out method.
• Provide customer service in photo and creative product areas.
• Assume web‑pickup responsibilities, monitor orders, pick items, and deliver to customers upon arrival.
• Assist with exterior and interior maintenance to ensure a clean, neat, and orderly store condition.

Training & Personal Development

• Earn and maintain PTCB certification.
• Attend training and complete required continuing education and PPLs as directed by manager.

Basic Qualifications

• Fluent in reading, writing, and speaking English.
• Willingness to work flexible schedule, including evenings and weekends.

Preferred Qualifications

• Six months or more experience in a retail environment.
• Prior work experience with Walgreens.
• Strong math skills for accurate prescription filling.
• Computer proficiency.
• Knowledge of store inventory control.
• PTCB certification.

We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans.

Salary Range: $17.35 - $19 per hour.