Pharmacy Customer Service Associate

Walgreens; Orlando (FL); On-site; USD 22,041 - 24,796; Part time

Job summary

A leading pharmacy chain in Orlando is seeking a Pharmacy Customer Service Associate. This role includes engaging with customers, providing assistance with pharmacy products, and maintaining store operations. Qualified candidates will demonstrate excellent customer service skills, be willing to work flexible hours, and possess strong math and computer skills. Competitive pay offered in a dynamic retail environment.

Qualifications

• Fluent in reading, writing, and speaking English.
• Willingness to work a flexible schedule, including evenings and weekends.
• PTCB certification is preferred.

Responsibilities

• Engages customers and assists with products and services.
• Provides customer service in various roles within the store.
• Maintains inventory and ensures compliance with regulations.

Skills

Customer Engagement

Problem-solving

Strong math skills

Good computer skills

Job description

Join to apply for the Pharmacy Customer Service Associate role at Walgreens.

Base pay range: $16.00/hr – $18.00/hr.

Responsibilities

• Customer Experience
  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
• Operations
  • Provides customers with courteous, friendly, fast, and efficient service.
  • Recommends items for sale to customers and trade‑up or companion items.
  • Registers customer purchases on assigned cash register, collects cash, distributes change, processes voids, returns, rain checks, refunds, and exchanges, and assists customers to the OTC aisle when possible.
  • Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records; checks in and prices merchandise as directed by the store manager or shift leader.
  • Performs duties assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including entering patient and drug information into pharmacy systems, filling prescriptions, verifying medicine and interactions, and supporting pharmacist workflow.
  • Reports prescription errors immediately to the pharmacist on duty and adheres to Company policies and the Quality Improvement Program; reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
  • Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during applicable prescription dispensing activities.
  • Handles telephone calls that do not require the pharmacist’s personal attention, including physician calls.
  • Processes manual claims for third‑party prescription services efficiently.
  • Assists with inventory management—ordering, unpacking, checking, and storing pharmaceutical shipments; files claims for discrepancies according to policy.
  • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages, tobacco).
  • Constructs and maintains displays, including promotional, seasonal, and sale merchandise; completes resets and revisions as directed.
  • Assists with separation of food items and product placement per policy, and performs stock rotation using first‑in, first‑out methods.
  • Exhibits knowledge of store systems and equipment.
  • Provides customer service in the photo area, including digital passport photo service, poster print, creative machine, and suggestive sell of promotional photo products.
  • Assumes web pick‑up responsibilities, monitors orders, picks items, and delivers orders to customers upon arrival.
  • Assists with exterior and interior maintenance to ensure a clean, neat, and orderly store condition.
  • Maintains respectful relationships with coworkers and complies with all company policies and procedures.
  • Completes special assignments and other tasks as assigned.
• Training & Personal Development
  • Earns and maintains PTCB certification through the designated training program and/or state‑required certification/registration.
  • Attends training and completes PPLs as requested by Management; acquires continuing education credits and maintains knowledge of healthcare and pharmacy developments.

Basic Qualifications

• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work a flexible schedule, including evenings and weekends.

Preferred Qualifications

• At least six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Strong math skills for accurate prescription filling.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

Salary Range: $16 - $18 / Hourly.