Pharmacy Customer Service Associate

Walgreens; Gadsden (AL); On-site; USD 22,041 - 24,796; Full time

Job summary

A leading retail pharmacy in Gadsden, Alabama is seeking an enthusiastic individual to deliver exceptional customer service and assist pharmacists in daily operations. Responsibilities include maintaining store appearance, engaging customers, and processing prescriptions. Interested candidates should have strong communication skills and the ability to work flexible hours. This position offers competitive pay in the range of $16.00/hr to $18.00/hr, with opportunities for professional development.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work a flexible schedule, including evenings and weekends.
• Prefer six months of experience in a retail environment.

Responsibilities

• Model and deliver a distinctive and delightful customer experience.
• Assist the pharmacist in the practice of pharmacy.
• Engage customers and patients by greeting them.
• Process manual claims for third-party program prescription services.

Skills

Fluent in English

Good math skills

Good computer skills

Job description

Base Pay Range

$16.00/hr - $18.00/hr

Responsibilities

• Model and deliver a distinctive and delightful customer experience.
• Register sales on assigned cash register, provide customers with courteous, fair, friendly, and efficient checkout service.
• Assist the pharmacist under direct supervision in the practice of pharmacy, entering patient and drug information and processing prescriptions using pharmacy systems.
• Engage customers and patients by greeting them and offering assistance with products and services, resolving issues and answering questions to ensure a positive experience.
• Recommend items for sale and recommend trade‑up and/or companion items.
• Keep counters and shelves clean and well merchandised, take inventory, and maintain records; check in and price merchandise as required.
• Assist pharmacists in scheduling and maintaining workflow, entering patient and drug information, filling prescriptions, verifying medication and checking for possible interactions.
• Adhere to the Walgreens Co. Pharmacy Code of Conduct and Good Faith Dispensing policy for all prescription dispensing activities.
• Process manual claims for third‑party program prescription services in a timely and efficient manner, and perform other clerical duties as assigned.
• Support pharmacy inventory management activities, including ordering, unpacking, checking and storing shipment of pharmaceuticals.
• Ensure compliance with state and local laws regarding regulated products.
• Construct and maintain displays, complete resets and revisions, and assist with separation of food items and product placement as specified by policies and procedures.
• Provide customer service in the photo area, including digital passport photo service and suggested sale of promotional photo products.
• Monitor orders in Picture Care Plus, pick items, and deliver orders to customers as they arrive at the store.
• Assist with exterior and interior maintenance to ensure a clean, neat, orderly store condition and appearance.
• Maintain respectful relationships with coworkers and complete special assignments and other tasks as assigned.

Training & Personal Development

• Earn and maintain PTCB certification through the designated PTCB training program and/or state required certification/registration.
• Attend training and complete PPLs requested by Manager or assigned by corporate; acquire continuing education credits and maintain knowledge of healthcare and pharmacy, including latest news and developments.

Basic Qualifications

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Requires willingness to work a flexible schedule, including evenings and weekend hours.

Preferred Qualifications

• Prefer six months of experience in a retail environment.
• Prefer prior work experience with Walgreens.
• Prefer good math skills for accurate prescription filling, including counting, measuring, and weighing medications.
• Prefer good computer skills.
• Prefer knowledge of store inventory control.
• Prefer PTCB certification.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role remains open until filled.

We will consider employment of qualified applicants with arrest and conviction records.