Pharmacy Customer Service Associate

Walgreens; South Bend (IN); On-site; USD 28,000 - 36,000; Full time

Job summary

An established industry player is seeking a dedicated pharmacy technician to enhance customer experiences and support pharmacy operations. In this role, you will engage with customers, assist in prescription processing, and ensure compliance with pharmacy regulations. Your commitment to excellent service will help create a welcoming atmosphere, while your attention to detail will ensure the accuracy of all transactions. This position offers the opportunity to grow your skills in a dynamic environment, all while contributing to the health and well-being of the community. If you are passionate about customer service and pharmacy practice, this role is perfect for you.

Qualifications

• Must maintain PTCB certification and/or state registration.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers by greeting them and offering assistance.
• Supports pharmacy activities, including filling prescriptions and verifying accuracy.
• Handles transactions and maintains cleanliness of counters and shelves.

Skills

Customer Service

Pharmacy Systems Knowledge

Communication Skills

Inventory Management

Education

PTCB Certification

High School Diploma

Tools

Point of Sale (POS) Systems

Job description

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides courteous, fair, friendly, and efficient checkout service.
• Assists the pharmacist, under supervision, in pharmacy practice in accordance with regulations. Uses pharmacy systems to obtain patient and drug information and process prescriptions.

Customer Experience

• Engages customers and patients by greeting them and offering assistance. Resolves issues and answers questions to ensure a positive experience.
• Shares customer service best practices with team members, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., proactive help, needs identification, service until satisfaction).

Operations

• Provides courteous, friendly, fast, and efficient service.
• Recommends products and trade-up or companion items.
• Handles transactions, including voids, returns, refunds, and exchanges; assists customers in locating products.
• Maintains cleanliness and merchandising of counters and shelves, takes inventory, and records data.
• Supports pharmacy activities: entering patient and drug info, filling prescriptions, verifying accuracy, and assisting in workflow management.
• Reports prescription errors immediately and complies with pharmacy policies and the Quality Improvement Program.
• Adheres to Good Faith Dispensing policies during prescription activities.
• Handles non-urgent phone calls, including communication with physicians.
• Processes third-party claims and performs clerical duties as assigned.
• Supports inventory management: ordering, unpacking, checking shipments, and filing claims for discrepancies.
• Ensures compliance with laws on regulated products like alcohol and tobacco.
• Constructs and maintains displays, completes resets and revisions.
• Assists with product placement, stock rotation, and store cleanliness.
• Maintains knowledge of store systems and equipment.
• Provides photo services, including passport photos, poster prints, and promotional products.
• Manages web order pickups and delivers orders to customers.
• Supports store maintenance and upholds company policies and respectful relationships.
• Completes assigned tasks and special projects.

Training & Personal Development

• Maintains PTCB certification and/or state registration.
• Attends training, completes continuing education, and stays updated on healthcare and pharmacy developments.

• Must be fluent in English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.