Pharmacy Customer Service Associate

Walgreens; Omaha (NE); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to enhance customer experiences and ensure efficient operations in a dynamic retail environment. This role involves engaging with customers, assisting in product selection, and managing transactions with a focus on service excellence. You will also play a vital role in pharmacy operations, ensuring compliance and accuracy in prescription filling. With opportunities for personal development through ongoing training, this position is perfect for those looking to grow in the healthcare retail sector while providing essential services to the community.

Qualifications

• Must maintain PTCB certification and attend ongoing training.
• Must be fluent in English and willing to work flexible hours.

Responsibilities

• Engage customers by greeting them and resolving issues.
• Utilize pharmacy systems to fill prescriptions accurately.
• Maintain store cleanliness and assist with inventory management.

Skills

Customer Service

Communication

Problem Solving

Inventory Management

Pharmacy Systems Knowledge

Education

PTCB Certification

High School Diploma

Tools

Cash Register

Pharmacy Management Software

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up and/or companion items.
• Registers customer purchases on assigned cash register, collects cash, and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Assists customers in locating products in the OTC aisle when possible.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by the store management.
• Utilizes pharmacy systems to enter patient and drug information, ensuring accuracy, filling prescriptions by retrieving, counting, and pouring pharmaceuticals, verifying correctness, and checking for interactions. Assists pharmacists in scheduling and workflow management.
• Reports prescription errors immediately to the pharmacist on duty and adheres to company policies regarding pharmacy errors and quality improvement programs. Complies with the Walgreens Pharmacy Code of Conduct and Good Faith Dispensing policies.
• Handles non-urgent telephone calls, including those to physicians.
• Processes manual claims for third-party prescription services promptly and performs clerical duties as assigned by the Pharmacy Manager.
• Supports inventory management activities, including ordering, unpacking, checking, and storing pharmaceuticals. Maintains knowledge of asset protection techniques and files claims for overages, shortages, errors, or damaged goods involving Rx drugs.
• Ensures compliance with laws regarding regulated products (e.g., alcohol and tobacco).
• Constructs and maintains displays, completes resets, and revisions as directed.
• Assists with food product separation and placement, stock rotation, and restocking procedures.
• Maintains knowledge of store systems and equipment.
• Provides customer service in the photo area, including passport photos, poster prints, and promotional products.
• Manages web order pickups, filling and delivering orders as needed.
• Ensures store cleanliness and appearance, maintaining a neat and orderly environment.
• Follows all company policies, maintains respectful relationships with coworkers, and completes assigned tasks and special projects.

Training & Personal Development

• Maintains PTCB certification and/or state registration through ongoing training and continuing education.
• Attends training sessions, completes required coursework, and stays updated on healthcare and pharmacy developments.

Additional Requirements

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.