Pharmacy Customer Service Associate

Walgreens; Pueblo (CO); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Experience Associate to enhance customer interactions and ensure satisfaction. This role involves engaging with customers, providing efficient service, and supporting pharmacy operations. The ideal candidate will demonstrate exceptional customer service skills, handle cashier duties, and maintain a clean and organized environment. If you are passionate about helping others and thrive in a fast-paced setting, this opportunity is perfect for you. Join a team that values your contributions and offers opportunities for personal development and growth.

Qualifications

• Maintains PTCB certification and completes required training.
• Fluency in English and flexible hours required.

Responsibilities

• Engages customers by greeting and assisting with products.
• Handles cashier duties and maintains cleanliness of counters.
• Supports pharmacy operations and manages inventory.

Skills

Customer Service

Cash Handling

Inventory Management

PTCB Certification

Communication Skills

Education

High School Diploma

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up or companion products.
• Handles cashier duties, including registering sales, collecting cash, processing returns, refunds, and exchanges, and assisting customers in locating products.
• Maintains cleanliness and organization of counters and shelves, manages inventory, and assists with pricing and stocking merchandise.
• Supports pharmacy operations by entering patient and drug information, filling prescriptions, verifying accuracy, and assisting pharmacists with workflow and scheduling.
• Reports prescription errors immediately and follows company policies regarding pharmacy safety and quality standards.
• Handles non-urgent phone calls, processes third-party claims, and performs clerical duties as assigned.
• Supports inventory management, including ordering, unpacking, checking shipments, and maintaining proper storage and stock rotation.
• Ensures compliance with laws regarding regulated products like tobacco and alcohol.
• Constructs and maintains displays, completes resets and revisions, and assists with product placement and store maintenance.
• Provides photo services, manages web order pickups, and supports store appearance and cleanliness.
• Adheres to all company policies and maintains positive relationships with coworkers.

Training & Personal Development

• Maintains PTCB certification and completes required training and continuing education.
• Stays informed about healthcare and pharmacy developments.

Additional requirements include fluency in English (except in Puerto Rico) and willingness to work flexible hours, including evenings and weekends.