Pharmacy Customer Service Associate

Walgreens; Ormond Beach (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player seeks dedicated individuals to enhance customer experiences and support pharmacy operations. This role involves engaging with customers, managing pharmacy tasks, and ensuring compliance with all regulations. As a vital part of the team, you'll model exceptional customer service practices while contributing to a clean and organized store environment. If you're passionate about helping others and eager to grow in a dynamic setting, this opportunity is perfect for you!

Qualifications

• Fluency in English and willingness to work flexible hours.
• Maintains PTCB certification and completes required training.

Responsibilities

• Engages customers and resolves issues for a positive experience.
• Utilizes pharmacy systems to assist in filling prescriptions.
• Maintains store cleanliness and supports inventory management.

Skills

Customer Service

Communication Skills

Pharmacy Systems Knowledge

Inventory Management

Education

PTCB Certification

Job description

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Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up and/or companion items.
• Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Assists customers in locating products.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store management.
• Utilizes pharmacy systems to enter patient and drug information, ensuring accuracy, and assists pharmacists in filling prescriptions, verifying medicines, and checking for interactions.
• Reports prescription errors immediately to the pharmacist on duty and adheres to company policies regarding pharmacy errors and quality improvement.
• Follows all policies related to Good Faith Dispensing and complies with the Pharmacy Code of Conduct.
• Handles non-urgent telephone calls, processes manual claims for third-party prescription services, and performs clerical duties as assigned.
• Supports pharmacy inventory management, including ordering, unpacking, and storage, and maintains knowledge of asset protection techniques.
• Ensures compliance with laws regarding regulated products such as alcohol and tobacco.
• Constructs and maintains store displays, completes resets, and assists with product placement and stock rotation.
• Provides customer service in the photo area and assumes responsibilities for web order pickups.
• Maintains store cleanliness and orderliness, complies with policies, and fosters respectful coworker relationships.
• Completes special assignments and other tasks as assigned.

Training & Personal Development

• Maintains PTCB certification and completes required training and continuing education.
• Stays updated on healthcare and pharmacy developments.

Additional requirements include fluency in English (except in Puerto Rico) and willingness to work flexible hours, including evenings and weekends.