Pharmacy Customer Service Associate

Walgreens; Albuquerque (NM); On-site; USD 22,041 - 24,796; Full time

Job summary

A leading retail pharmacy in Albuquerque is seeking a Pharmacy Customer Service Associate to enhance customer experiences and assist pharmacists with their duties. Candidates should be fluent in English, willing to work flexible hours, and eager to earn PTCB certification. This full-time role offers a dynamic work environment with opportunities for personal growth and training.

Qualifications

• Willingness to work a flexible schedule including evenings and weekends.
• Earn and maintain PTCB certification.

Responsibilities

• Model and deliver a distinctive and delightful customer experience.
• Engage customers and patients by offering assistance.
• Assist the pharmacist under direct supervision.
• Process voids, returns, and exchanges.
• Maintain store condition and appearance.

Skills

Fluent in English

Good math skills

Good computer skills

Job description

Join to apply for the Pharmacy Customer Service Associate role at Walgreens

Base pay range

$16.00/hr - $18.00/hr

Responsibilities

• Model and deliver a distinctive and delightful customer experience.
• Engage customers and patients by greeting them and offering assistance with products and services, resolving issues and answering questions.
• Register sales on the assigned cash register, provide courteous, fair, friendly, and efficient checkout service.
• Assist the pharmacist under direct supervision in the practice of pharmacy, using pharmacy systems to obtain patient and drug information and process prescriptions.
• Recommend items for sale, including trade‑ups and companion items.
• Process voids, returns, rain checks, refunds, exchanges, and collect cash and distribute change.
• Maintain clean counters and shelves, keep inventory, and oversee proper merchandising.
• Perform duties assigned by Pharmacy Manager, Staff Pharmacist, or Store Manager, including filling prescriptions, verifying medicine, checking for interactions, and reporting errors.
• Handle telephone calls that do not require pharmacist attention, including physician calls.
• Process manual claims for third‑party prescription services and other clerical duties as needed.
• Assist pharmacy inventory management: ordering, unpacking, checking, storing shipments, filing claims for overages, shortages, and damaged goods.
• Ensure compliance with state and local laws regarding regulated products (e.g., alcohol, tobacco).
• Construct and maintain promotional displays and seasonal merchandise.
• Assist with food item separation and proper placement, using FIFO method for consumables.
• Operate store systems and equipment; provide customer service in the photo area (passport, poster print, etc.).
• Monitor online pick‑up orders and deliver them to customers.
• Maintain store condition and appearance, and complete special assignments as directed.

Training & Personal Development

• Earn and maintain PTCB certification through the designated training program or state‑required certification/registration.
• Attend training, complete PPLs requested by Manager, and acquire continuing education credits to stay current in healthcare and pharmacy.

Basic Qualifications

• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work a flexible schedule, including evenings and weekends.

Preferred Qualifications

• At least six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurate prescription filling (counting, measuring, weighing).
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

This role will remain open until filled. To review benefits, please copy and paste this URL into your browser: https://jobs.walgreens.com/benefits

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Other

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