Pharmacy Customer Service Associate

Walgreens; Lyons (IL); On-site; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team, providing a distinctive and delightful customer experience. This role emphasizes customer service excellence, assisting pharmacists, and efficient operations in a fast-paced environment. Candidates should be ready to engage with customers, resolve issues, and contribute to a positive atmosphere while adhering to company policies. If you have a passion for helping others and thrive in a collaborative setting, this opportunity is perfect for you. Join a company that values your contributions and offers the chance to grow and develop in your career.

Qualifications

• Fluency in English is required for effective communication.
• PTCB certification is necessary for pharmacy assistance.

Responsibilities

• Deliver exceptional customer service and assist in pharmacy operations.
• Process transactions and maintain cleanliness in the store.

Skills

Customer Service

Communication Skills

Problem Solving

Education

PTCB Certification

Tools

Pharmacy Systems

Cash Register

Job description

Job Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
• In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience.

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and trade-up and/or companion items.
• Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.
• Performs duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager.
• Reports prescription errors to pharmacist on duty and adheres to Company policies and procedures.
• Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing.
• Handles telephone calls that do not require personal attention of the pharmacist.
• Processes manual claims for third-party program prescription services in a timely manner.
• Assists and supports Pharmacy Department on inventory management activities.
• Ensures compliance with state and local laws regarding regulated products.
• Constructs and maintains displays, including promotional and seasonal merchandise.
• Assists with separation of food items and product placement as specified by policies/procedures.
• Has working knowledge of store systems and store equipment.
• Provides customer service in the photo area.
• Assumes web pick-up responsibilities.
• Assists with exterior and interior maintenance.
• Complies with all company policies and procedures.
• Completes special assignments and other tasks as assigned.

Training & Personal Development

• Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
• Attends training and completes PPLs requested by Manager or assigned by corporate.

Compensation

$16 - $18 / Hourly

Minimum Requirements

• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Requires willingness to work flexible schedule, including evenings and weekend hours.