Pharmacy Customer Service Associate

Walgreens; Livermore (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in the pharmacy sector is seeking a dedicated individual to deliver exceptional customer service and assist pharmacists in their duties. The role involves engaging with customers, ensuring compliance with regulations, and supporting pharmacy operations. Ideal candidates will have strong interpersonal skills, a commitment to customer satisfaction, and the ability to work flexible hours. Join us in making a difference in healthcare delivery.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willing to work flexible hours, including evenings and weekends.

Responsibilities

• Registers sales and provides efficient checkout service.
• Assists pharmacists with prescription filling and verifying medicines.
• Engages customers to ensure a positive experience.

Skills

Customer Service

Interpersonal Skills

Pharmacy Knowledge

Education

PTCB Certification

Job description

Models and delivers a distinctive and delightful customer experience.

Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up or companion items.
• Registers customer purchases, collects cash, and distributes change; processes voids, returns, rain checks, refunds, and exchanges. Assists customers in locating products in the OTC aisle when possible.
• Keeps counters and shelves clean and well-merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or directed by the store management.
• Utilizes pharmacy systems to enter patient and drug information, ensuring accuracy. Assists pharmacists with prescription filling, verifying medicines, and checking for interactions. Supports pharmacy workflow and scheduling.
• Reports prescription errors immediately to the pharmacist and adheres to company policies regarding pharmacy errors and quality improvement.
• Follows Walgreens policies on Good Faith Dispensing during prescription activities.
• Handles non-urgent telephone calls, including those to physicians.
• Processes manual claims for third-party prescriptions and performs clerical duties as assigned.
• Supports pharmacy inventory activities, including ordering, unpacking, and storing pharmaceuticals. Maintains knowledge of asset protection and files claims for overages, shortages, errors, or damaged goods.
• Ensures compliance with laws concerning regulated products like alcohol and tobacco.
• Constructs and maintains displays, including promotional and seasonal setups, and performs resets as directed.
• Assists with food product separation and stock rotation, ensuring proper placement and freshness.
• Maintains knowledge of store systems and equipment.
• Provides customer service in the photo area, including passport photos, poster prints, and promotional products.
• Manages web pick-up orders, including monitoring, filling, and delivering orders to customers.
• Supports store cleanliness and maintenance, ensuring a neat and orderly environment.
• Follows all company policies, maintains respectful relationships with coworkers, and completes assigned tasks.

Training & Personal Development

• Earns and maintains PTCB certification through designated training and/or state registration.
• Attends training sessions, completes PPLs, and acquires continuing education to stay current in healthcare and pharmacy developments.

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.