Pharmacy Customer Service Associate

Walgreens; Helena (MT); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the retail pharmacy sector is seeking dedicated individuals to enhance customer experiences and support pharmacy operations. The role involves engaging with customers, assisting with transactions, and ensuring compliance with pharmacy standards. Ideal candidates will possess strong customer service skills and be committed to ongoing training and development.

Qualifications

• Fluency in English required.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Engage customers and assist with products and services.
• Handle transactions and maintain pharmacy workflow.
• Ensure compliance with laws regarding regulated products.

Skills

Customer Service

Problem Solving

Interpersonal Skills

Education

PTCB Certification

Job description

The job description covers a wide range of responsibilities and qualifications, but its formatting can be improved for better readability and engagement. It currently uses HTML tags effectively but could benefit from clearer section separation and more consistent structure. Additionally, some content could be condensed or clarified to enhance focus and conciseness.

Here's a suggested revision:

Customer Experience

• Engage customers and patients by greeting them and offering assistance with products and services. Resolve issues and answer questions to ensure a positive experience.
• Share customer service best practices with team members, including interpersonal habits and Walgreens service traits.

Operations

• Provide courteous, friendly, and efficient service. Recommend items and assist in locating products.
• Handle transactions, including voids, returns, refunds, and exchanges. Maintain cleanliness and organization of shelves and counters.
• Assist pharmacists with prescription processing, medication verification, and maintaining pharmacy workflow.
• Report prescription errors immediately and adhere to pharmacy policies and quality standards.
• Handle pharmacy and store inventory, including ordering, unpacking, and stock rotation.
• Ensure compliance with laws regarding regulated products.
• Create and maintain store displays and assist with product placement and merchandising.
• Support photo services and web order fulfillment.
• Maintain store cleanliness and orderliness, and foster respectful coworker relationships.

Training & Personal Development

• Maintain PTCB certification and participate in ongoing training and education.

Additional requirements include fluency in English (excluding Puerto Rico) and willingness to work flexible hours, including evenings and weekends.