Pharmacy Customer Service Associate

Walgreens; Des Moines (IA); On-site; USD 28,000 - 38,000; Full time

Job summary

A leading company in the retail pharmacy sector is seeking a Pharmacy Customer Service Associate in Des Moines, IA. In this role, you will model exceptional customer service, assist pharmacists, and handle various pharmacy operations. Ideal candidates will possess PTCB certification, be flexible with hours, and have some retail experience.

Qualifications

• Fluent in English.
• Willing to work flexible hours, including evenings and weekends.
• Preferred experience in retail and good math skills.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Assists the pharmacist under supervision and processes prescriptions.
• Supports pharmacy tasks such as filling prescriptions and managing inventory.

Skills

Customer Service

Cash Handling

Inventory Control

Education

PTCB Certification

Job description

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Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales, provides courteous and efficient checkout service.
• Assists the pharmacist under supervision, using pharmacy systems to obtain patient and drug information and process prescriptions.

Customer Experience

• Engages customers by greeting and assisting them, resolving issues, and ensuring a positive experience.

Operations

• Provides friendly, fast service, recommends products, handles cash transactions, and maintains store cleanliness and organization.
• Supports pharmacy tasks such as entering patient information, filling prescriptions, verifying medicines, and assisting with inventory management.

Training & Development

• Maintains PTCB certification and participates in ongoing training and education.

Qualifications

• Fluent in English (excluding Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.

Preferred Experience

• Experience in retail, prior Walgreens employment, good math and computer skills, knowledge of inventory control, and PTCB certification are preferred.

This role will remain open until filled. Compensation varies based on factors such as location, skills, and experience. Benefits details are available at jobs.walgreens.com/benefits.