Pharmacy Customer Service Associate

Walgreens; Dallas (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Walgreens is seeking a Pharmacy Customer Service Associate in Dallas, Texas. This role involves providing exceptional customer service, assisting pharmacists, and maintaining store operations. Ideal candidates will possess strong interpersonal skills, flexibility in scheduling, and a commitment to customer satisfaction.

Qualifications

• Fluent in English.
• Willing to work flexible hours, including evenings and weekends.
• Experience in retail preferred.

Responsibilities

• Models and delivers a distinctive customer experience.
• Assists the pharmacist in pharmacy practice.
• Maintains store cleanliness and supports pharmacy operations.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Education

PTCB Certification

Job description

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Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides courteous, fair, friendly, and efficient checkout service.
• Assists the pharmacist, under supervision, in pharmacy practice, including using pharmacy systems to obtain patient and drug information and process prescriptions.

Customer Experience

• Engages customers and patients, offers assistance, resolves issues, and answers questions to ensure a positive experience.
• Shares customer service best practices with team members, including interpersonal habits and Walgreens service traits.

Operations

• Provides courteous, friendly, fast, and efficient service.
• Recommends products and manages transactions, including voids, returns, and exchanges.
• Maintains store cleanliness, inventory, and displays, and supports pharmacy operations such as prescription filling, inventory management, and compliance with laws.

Training & Personal Development

• Earns and maintains PTCB certification and completes required training and continuing education.

Minimum Qualifications

• Fluent in English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.

Preferred Qualifications

• Experience in retail, prior Walgreens experience, good math and computer skills, knowledge of inventory control, and PTCB certification preferred.

We consider applicants with arrest and conviction records. Walgreens is an Equal Opportunity Employer. Compensation varies based on multiple factors. This role remains open until filled. For benefits, visit jobs.walgreens.com/benefits.