Pharmacy Customer Experience Specialist

Walgreens; Wayland (MA); On-site; USD 23,000 - 26,000; Full time

Job summary

Walgreens in Wayland, MA is seeking a Pharmacy Technician to assist the pharmacist under supervision, process prescriptions, and provide courteous checkout service. You will use pharmacy systems to obtain patient data and manage inventory while helping with store duties.

The role emphasizes patient safety, Good Faith Dispensing, and teamwork. Prior Walgreens experience and PTCB certification are preferred; flexible schedule including evenings and weekends is expected.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willingness to work flexible schedule, including evenings and weekend hours.
• Six months of experience in a retail environment preferred.
• Prior Walgreens experience preferred.
• Good math skills for filling prescriptions accurately.
• Good computer skills and knowledge of store inventory control.
• PTCB certification preferred.

Responsibilities

• Assist pharmacist under supervision in dispensing and processing prescriptions.
• Provide courteous, friendly checkout service and assist customers.
• Enter patient and drug information into pharmacy systems.
• Maintain inventory and organize display areas.
• Handle returns, exchanges, and third-party claims processing.
• Ensure compliance with company policies and good faith dispensing.

Skills

Customer service

Communication

Math skills

Computer skills

Inventory control

Education

PTCB certification

Pharmacy technician training

Tools

Pharmacy systems

POS system

Job description

Walgreens in Wayland, MA is seeking a Pharmacy Technician to assist the pharmacist under supervision, process prescriptions, and provide courteous checkout service. You will use pharmacy systems to obtain patient data and manage inventory while helping with store duties.

The role emphasizes patient safety, Good Faith Dispensing, and teamwork. Prior Walgreens experience and PTCB certification are preferred; flexible schedule including evenings and weekends is expected.