Pharmacy Customer Experience Specialist

Walgreens; Rocky Mount (NC); On-site; USD 22,000 - 28,000; Full time

Job summary

Walgreens in Rocky Mount, NC is hiring for a position supporting both customer care and pharmacy operations. You will greet customers, operate the register, and assist the pharmacist under supervision with prescriptions and patient information.

Responsibilities include inventory, merchandising, and processing claims, while maintaining excellent service standards. Prior Walgreens exposure and PTCB certification are preferred; flexible scheduling is expected.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willingness to work flexible schedule, including evenings and weekends.
• Six months of retail experience preferred.
• Prior Walgreens experience preferred.
• Good math and computer skills, inventory knowledge a plus.
• PTCB certification preferred or required by state regulations.

Responsibilities

• Register sales on assigned cash register and provide courteous checkout service.
• Assist pharmacist under direct supervision with prescription processing.
• Maintain store cleanliness and attractive merchandising.
• Recommend items and handle inventory tasks; price changes as directed.
• Provide customer service in photo area and assist with web order pickups.
• Handle third-party claims and clerical duties as assigned by management.

Skills

Fluent English

Customer service

Math skills

Computer skills

Teamwork

Education

PTCB certification

Tools

POS system

Pharmacy software

Job description

Walgreens in Rocky Mount, NC is hiring for a position supporting both customer care and pharmacy operations. You will greet customers, operate the register, and assist the pharmacist under supervision with prescriptions and patient information.

Responsibilities include inventory, merchandising, and processing claims, while maintaining excellent service standards. Prior Walgreens exposure and PTCB certification are preferred; flexible scheduling is expected.