Pharmacy Customer Care Specialist

Walgreens; Raleigh (NC); On-site; USD 22,000 - 25,000; Full time

Job summary

Walgreens in Raleigh, NC is seeking a customer-focused team member to provide courteous checkout service and assist the pharmacist under direct supervision. You will use pharmacy systems to obtain patient information and help process prescriptions, while maintaining store standards.

The role emphasizes friendly service, accurate transactions, and supporting pharmacy operations. English fluency is required; retail experience and PTCB certification are preferred.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willing to work flexible schedule, including evenings and weekends.
• Six months of retail experience preferred.
• PTCB certification preferred.

Responsibilities

• Engages customers and patients by greeting them and offering assistance with products and services.
• Models and shares customer service best practices to deliver a distinctive experience.
• Registers customer purchases, handles payments, returns, and exchanges as needed.
• Assists pharmacists in dispensing and pharmacy workflow under supervision.

Skills

Math skills

Computer skills

Inventory control knowledge

PTCB certification

Tools

Store systems

Job description

Walgreens in Raleigh, NC is seeking a customer-focused team member to provide courteous checkout service and assist the pharmacist under direct supervision. You will use pharmacy systems to obtain patient information and help process prescriptions, while maintaining store standards.

The role emphasizes friendly service, accurate transactions, and supporting pharmacy operations. English fluency is required; retail experience and PTCB certification are preferred.