Pharmacy Customer Experience Specialist

Walgreens; Rockford (IL); On-site; USD 22,000 - 25,000; Full time

Job summary

Walgreens in Rockford, IL is seeking a Pharmacy Technician to deliver an outstanding customer experience and support pharmacists with prescription processing. You will operate the cash register, assist customers, and help manage inventory while maintaining accurate records.

The role requires PTCB certification and a willingness to work evenings/weekends. Prior retail experience is a plus, and you will be trained to use pharmacy systems to ensure safe, compliant dispensing.

Qualifications

• Fluent in reading, writing and speaking English.
• Ability to work flexible schedule including evenings and weekends.
• Retail experience preferred; familiar with pharmacy operations is a plus.
• PTCB certification or willingness to obtain.

Responsibilities

• Provide courteous, fair, and efficient checkout service.
• Assist pharmacist under supervision with prescription processing.
• Enter patient and drug information in pharmacy systems and check for interactions.
• Maintain store cleanliness, stock shelves, and merchandise displays.
• Handle returns, refunds, rain checks, and voids as needed.
• Support pharmacy department on inventory and workflow.

Skills

Customer service

Cash handling

Teamwork

English proficiency

Education

PTCB certification

Tools

POS system

Pharmacy systems

Job description

Walgreens in Rockford, IL is seeking a Pharmacy Technician to deliver an outstanding customer experience and support pharmacists with prescription processing. You will operate the cash register, assist customers, and help manage inventory while maintaining accurate records.

The role requires PTCB certification and a willingness to work evenings/weekends. Prior retail experience is a plus, and you will be trained to use pharmacy systems to ensure safe, compliant dispensing.