Pharmacy Customer Experience Specialist

Walgreens Co.; Hoffman Estates (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens Co. in Hoffman Estates, IL, is seeking a friendly, detail-oriented associate to support daily store operations and pharmacy assistance. You will help customers, process prescriptions under supervision, and use pharmacy systems to obtain patient and drug information.

The role emphasizes excellent service, accuracy in cash handling, and collaboration with the pharmacist and store team while maintaining inventory and merchandising standards.

Qualifications

• Fluent English reading, writing, and speaking required.
• Willingness to work flexible schedule, including evenings and weekends.

Responsibilities

• Greet customers and provide courteous, efficient checkout service.
• Assist pharmacist under supervision and enter patient and drug information.
• Process prescriptions, verify accuracy, and support workflow.
• Recommend items and upsell, guiding customers to OTC products.
• Maintain counters and shelves, price items, and manage inventory.

Skills

Customer service

Cash handling

Medical/pharmacy knowledge

Attention to detail

Communication skills

Education

PTCB certification

Tools

Pharmacy software

Point-of-sale system

Job description

Walgreens Co. in Hoffman Estates, IL, is seeking a friendly, detail-oriented associate to support daily store operations and pharmacy assistance. You will help customers, process prescriptions under supervision, and use pharmacy systems to obtain patient and drug information.

The role emphasizes excellent service, accuracy in cash handling, and collaboration with the pharmacist and store team while maintaining inventory and merchandising standards.