Pharmacy Customer Care Specialist

Walgreens; Freeport (IL); On-site; USD 22,000 - 25,000; Full time

Job summary

Walgreens in Freeport, IL is seeking a team member to deliver a distinctive customer experience, operate cash registers, assist the pharmacist under direct supervision, and help with prescription processing and pharmacy tasks.

The role emphasizes greeting customers, recommending products, maintaining clean shelves, and supporting both front-end and pharmacy operations, including inventory and claims processing.

Qualifications

• Experience in customer service within retail or pharmacy settings.
• Familiar with pharmacy systems and prescription processing.
• Strong communication and attention to detail.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides courteous checkout service.
• Assists the pharmacist under direct supervision in processing prescriptions.
• Engages customers, answers questions, and helps with products and services.
• Maintains counters and shelves, checks in and prices merchandise.
• Supports Pharmacy Manager with inventory and compliance.

Skills

Customer service

Cash handling

Team collaboration

Communication

Inventory management

Education

PTCB certification

Tools

Pharmacy systems

POS system

Job description

Walgreens in Freeport, IL is seeking a team member to deliver a distinctive customer experience, operate cash registers, assist the pharmacist under direct supervision, and help with prescription processing and pharmacy tasks.

The role emphasizes greeting customers, recommending products, maintaining clean shelves, and supporting both front-end and pharmacy operations, including inventory and claims processing.