Pharmacy Customer Care Associate

Walgreens; Troy Township (IL); On-site; USD 22,000 - 25,000; Full time

Job summary

Walgreens in the United States, Illinois area is seeking a Pharmacy Customer Experience Associate to support pharmacists, process prescriptions, and deliver a friendly checkout experience. You will assist in inventory management, merchandising, and ensuring compliance with pharmacy policies while providing outstanding service to customers.

The role emphasizes collaboration with store teams, accurate prescription handling, and adherence to safety standards.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willingness to work a flexible schedule, including evenings and weekend hours.
• Retail experience preferred.

Responsibilities

• Assist the pharmacist under direct supervision in dispensing and patient information entry.
• Provide courteous, friendly checkout service and engage customers.
• Maintain clean, merchandised counters and shelves; handle inventory and pricing.
• Process returns, exchanges, voids, and refunds; guide customers to products as needed.
• Support pharmacy operations, order fulfillment, and reference safety checks.

Skills

Customer service

Math skills

Computer skills

Inventory control

Education

PTCB certification

Job description

Walgreens in the United States, Illinois area is seeking a Pharmacy Customer Experience Associate to support pharmacists, process prescriptions, and deliver a friendly checkout experience. You will assist in inventory management, merchandising, and ensuring compliance with pharmacy policies while providing outstanding service to customers.

The role emphasizes collaboration with store teams, accurate prescription handling, and adherence to safety standards.