Pharmacy Level 1 Support 1 1

Wipro Technologies; Jefferson City (MO); On-site; USD 23,419 - 24,796; Full time

Benefits offered by this job

Medical and dental coverage options

Disability insurance

Paid time off including sick leave

Work-life balance support

Job summary

A leading technology services provider is seeking a Participant Service Specialist in Jefferson City, Missouri. The role requires strong customer service skills, problem-solving abilities, and a cooperative spirit. With responsibilities ranging from responding to participant inquiries to maintaining knowledge of healthcare policies, this position is ideal for those with at least two years in a similar role. The expected compensation is $17-$18/hour, along with a comprehensive benefits package emphasizing work-life balance.

Qualifications

• At least two years of telephone customer service experience.
• Experience in healthcare, public health, or human services preferred.
• Strong ability to collaborate with cross-functional teams.

Responsibilities

• Respond promptly to participant inquiries across communication channels.
• Document participant interactions in tracking systems.
• Coordinate with healthcare providers to resolve participant issues.
• Maintain knowledge of MO HealthNet policies and regulations.
• Engage in continuous learning for service improvement.

Skills

Telephone customer service experience

Problem-solving abilities

Interpersonal skills

Attention to detail

Adaptability

Collaborative teamwork

Education

Background in healthcare or related field

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future‑ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever‑changing world. For additional information, visit us at www.wipro.com.

Job Description

Join Infocrossing INC's BPS-IHS division as a Participant Service Specialist, where your role will be essential in delivering exceptional support to MO HealthNet participants. This position involves managing a wide range of inquiries and requests, ensuring compliance with established policies and guidelines to support the healthcare needs of our participants.

As a Participant Service Specialist, you will be responsible for providing accurate, timely, and professional responses to telephone and written communications. Your commitment to delivering courteous and efficient service will be key in maintaining a high standard of participant satisfaction.

You will thrive in a fast‑paced environment characterized by high call volumes and diverse participant needs. The role requires keen problem‑solving abilities, strong interpersonal skills, and the capability to collaborate with cross‑functional teams to resolve issues, update participant information, and contribute to the overall success of service initiatives.

The ideal candidate will have at least two years of telephone customer service experience coupled with a background in healthcare, public health, managed care, or human services. Attention to detail, adaptability, and enthusiasm for working in a collaborative team environment are critical attributes for success in this role.

Key Responsibilities

• Respond promptly, empathetically, and professionally to participant inquiries across multiple communication channels including phone, email, and written correspondence.
• Accurately document all participant interactions in internal tracking systems to ensure seamless continuity of service and follow‑up.
• Coordinate with healthcare providers, internal departments, and external partners to efficiently resolve complex participant issues and inquiries.
• Maintain and regularly update comprehensive knowledge of MO HealthNet policies, regulations, and program updates to provide informed guidance and elevate concerns appropriately.
• Engage in continuous learning through training sessions and knowledge‑sharing programs to stay current with industry best practices and improve service delivery.
• Contribute to team initiatives aimed at improving participant engagement and overall program effectiveness.

Core Competencies

• Client Centricity: Demonstrate empathy and a participant‑first mindset by actively listening and responding effectively to participant needs.
• Passion for Results: Exhibit dedication to achieving high‑quality outcomes and improving service excellence continuously.
• Execution Excellence: Maintain accuracy, timeliness, and professionalism in all participant interactions and processes.
• Collaborative Working: Work effectively within team structures and cross‑department partnerships to achieve shared goals.
• Learning Agility: Embrace new information, policies, and technologies to adapt quickly and enhance job performance.
• Problem Solving & Decision Making: Analyze complex participant inquiries and provide appropriate solutions while adhering to established guidelines.
• Effective Communication: Convey information clearly, both verbally and in writing, ensuring understanding and engagement.

Compensation & Benefits

The expected compensation for this role ranges from $17/hour to $18/hour. Final salary offers depend on geographical location, compliance with minimum wage regulations, relevant skills, and industry experience. This position is eligible for Wipro’s comprehensive benefits package, including medical and dental coverage options, disability insurance, paid time off (inclusive of sick leave), as well as other paid and unpaid leave options tailored to support work‑life balance.

Please note, certain roles may require successful completion of a post‑offer drug screening as per applicable state laws.

Equal Employment Opportunity & Inclusion Statement

Wipro is committed to fostering an inclusive workplace that embraces diversity and ensures equal employment opportunities for all employees and applicants. We strictly prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. We actively encourage applications from veterans and individuals with disabilities and provide accommodations throughout the recruitment and employment process to support equal participation.

About Wipro

At Wipro, we are driving a bold transformation to become a leading digital transformation partner. Innovation and reinvention are at the heart of who we are. We encourage our employees to continually evolve their skills, careers, and professional goals within an environment that values purpose and empowerment.

Joining Wipro means becoming part of a global organization dedicated to creating meaningful change and impact. We offer a collaborative culture where your voice is heard and opportunities for growth abound across diverse fields and industries.

We invite you to reinvent your world with us—advance your career in a forward‑thinking company that champions diversity, inclusion, and empowerment every step of the way.