Pharmacy Contact Center Manager (Hybrid)

Alignment Healthcare USA, LLC in; Orange (CA); Hybrid; USD 59,000 - 88,000; Full time

Job summary

Alignment Health is seeking a Pharmacy Operations Manager to lead a team of Pharmacy Technician Leads and Technicians in a fast-paced call center, driving performance, improving workflows, and ensuring regulatory compliance. You will partner with leadership to support quality initiatives and member experiences in a hybrid on-site environment.

The role focuses on coaching, performance management, and cross-functional collaboration to enhance Star measures and.provider satisfaction, with an

Qualifications

• 5+ years of experience managing pharmacy-focused contact center operations or related experience.
• Managed care experience. Medicare Part D experience. Pharmacy quality program experience.
• Active Pharmacy Technician licensure.

Responsibilities

• Lead, coach, and develop Pharmacy Technician Leads and Pharmacy Technicians; monitor performance and provide feedback.
• Recruit, hire, onboard, train, and develop team members; manage workloads.
• Translate strategic priorities into effective daily workflows and ensure regulatory compliance.
• Support audit readiness, documentation quality, and PBM oversight activities.
• Collaborate across teams to improve pharmacy quality outcomes and member satisfaction.

Skills

Leadership

Team management

Communication

Workflow coordination

Performance monitoring

Coaching

CRM tools

MS Office

Pharmacy systems

Education

High school diploma

Associate's degree

Bachelor's degree

Tools

Claims platforms

CRM tools

Pharmacy systems

Job description

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them.

Lead a Team That Improves Member Outcomes Alignment Health is seeking an experienced and people-focused Pharmacy Operations Manager to lead a team of Pharmacy Technician Leads and Pharmacy Technicians supporting pharmacy operations in a fast-paced call center environment. In this role, you'll drive team performance, optimize workflows, support pharmacy quality initiatives, and help improve member and provider experiences. You'll partner closely with pharmacy leadership and cross-functional teams to ensure operational excellence, regulatory compliance, and strong service delivery.

Hybrid Schedule

Managers are expected to work onsite 2-3 days per week.

What You’ll Do

Lead, coach, and develop Pharmacy Technician Leads and Pharmacy Technicians. Monitor team performance and provide ongoing feedback, mentoring, and career development. Conduct performance evaluations and support performance management activities. Translate strategic priorities into effective daily workflows. Foster a culture of accountability, engagement, and continuous improvement. Partner with pharmacy leadership to implement workflow enhancements and operational policies. Ensure compliance with departmental procedures and regulatory requirements. Support audit readiness and documentation quality standards. Assist with claims processing issues, PBM interactions, and member/provider communications. Collaborate across teams to improve pharmacy quality outcomes, Star performance, and member satisfaction. Support pharmacy programs, campaigns, quality initiatives, and PBM oversight activities.

Leadership Responsibilities

Recruit, hire, onboard, train, and develop team members. Assign and monitor workloads. Coach, counsel, and manage performance. Build a high-performing, engaged technician team.

Qualifications Required

Experience 5+ years of experience managing pharmacy-focused contact center operations or related experience.

Preferred Experience

Managed care experience. Medicare Part D experience. Pharmacy quality program experience.

Strongly Preferred

Understanding of pharmacy operations, providers, members, and medication adherence. Experience managing work that directly impacts Part D Star measures. Experience leading large teams of pharmacy technicians. Demonstrated ability to build credibility, improve morale, and develop high-performing teams. Experience in a pharmacy or provider environment. Active Pharmacy Technician licensure.

Education Required

High school diploma or equivalent.

Preferred

Associate's or Bachelor's degree in healthcare, business, or a related field.

Skills for Success

Strong leadership and team management capabilities. Excellent communication and relationship-building skills. Experience with workflow coordination, performance monitoring, and coaching. Proficiency with Microsoft Office Suite and pharmacy systems, including claims platforms and CRM tools.

Why Join Alignment Health?

• Lead a team that directly impacts member health outcomes and medication adherence.
• Influence pharmacy quality initiatives and Part D Star performance.
• Partner with experienced pharmacy and operational leaders.
• Join a mission-driven organization focused on innovation, quality, and exceptional member care.
• Enjoy a hybrid work environment that balances collaboration and flexibility.

Essential Physical Functions

1. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.
2. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay Range: $58,531.00 - $87,797.00 Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.

Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.

Alignment Health is championing a new path in senior care that empowers members to age well and live their most vibrant lives.

Our mission-focused team makes high-quality, low-cost care a reality for members every day.

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most. We believe that great work comes from people who are inspired to be their best. We've built a team of people who want to make a difference in the lives of the seniors we serve. Come join the team that is changing health care - one person at a time.