Pharmacy Compliance Software Support Specialist

LSPedia Inc; Michigan; On-site; USD 55,000 - 75,000; Full time

Job summary

LSPedia Inc. in Farmington Hills, Michigan is seeking a Technical Support Specialist for Pharmacy Compliance Software to support OneScan Pharmacy Pro customers in a high-volume, in-office environment.

You will own tickets, investigate issues, communicate clearly with customers and suppliers, and collaborate with product and engineering to improve workflows. Schedule: 11am - 7pm ET, in-office five days per week.

Qualifications

• 3+ years of experience in SaaS support, application support, technical support, software support, healthcare/pharmacy support, or a similar customer-facing environment.
• Experience investigating customer support issues using available systems, documentation, ticket history, and structured troubleshooting.
• Ability to explain technical findings clearly to customers and internal teams.
• Strong written communication skills, including clear ticket notes and professional customer updates.
• Experience managing a ticket queue or high-volume support workload.
• Comfort working with file, data, customer account, supplier workflow, or application support issues.

Responsibilities

• Own OneScan Pharmacy Pro support tickets from assignment through resolution or escalation.
• Review post-triage tickets for proper understanding, routing, and actionability.
• Investigate customer issues using ticket history, documentation, and product tools.
• Maintain clear ticket notes, statuses, next steps, and follow-up timing.
• Escalate complex issues with clear findings, impact, and recommended next steps.
• Learn and perform approved OneScan Pharmacy Pro account, workflow, and configuration updates after training.

Skills

SaaS support

Written communication

Ticket queue management

Customer-facing communication

Analytical problem solving

Self-motivated

Education

Bachelor’s degree preferred

Equivalent hands-on SaaS support experience

Tools

Freshdesk

Zendesk

Salesforce

ServiceNow

Jira

Power BI

Job description

LSPedia Inc. in Farmington Hills, Michigan is seeking a Technical Support Specialist for Pharmacy Compliance Software to support OneScan Pharmacy Pro customers in a high-volume, in-office environment.

You will own tickets, investigate issues, communicate clearly with customers and suppliers, and collaborate with product and engineering to improve workflows. Schedule: 11am - 7pm ET, in-office five days per week.