Pharmacy Compliance SaaS Support Specialist

RXinsider LTD.; Farmington Hills (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

LSPedia is seeking a Technical Support Specialist for Pharmacy Compliance Software in Farmington Hills, MI. The role focuses on supporting OneScan Pharmacy Pro, handling tickets, onboarding workflows, and supplier data issues in a fast-paced, high-volume environment.

The ideal candidate demonstrates strong customer communication, analytical thinking, and curiosity about SaaS and data workflows. This in-office position requires daily written communication and occasional client calls, with growth

Qualifications

• 3+ years in SaaS or healthcare/pharmacy support.
• Ability to explain technical findings clearly to customers and internal teams.
• Strong written communication and ticket hygiene.

Responsibilities

• Own OneScan Pharmacy Pro support tickets from assignment to resolution.
• Investigate customer issues using ticket history and product tools.
• Provide clear written updates to customers and internal teams.
• Document findings and escalate with context when needed.
• Support onboarding workflows and supplier data reviews.

Skills

SaaS support

Technical support

Customer-facing support

Education

Bachelor’s degree preferred

Tools

Freshdesk

Zendesk

Salesforce

ServiceNow

Jira

Power BI

Job description

LSPedia is seeking a Technical Support Specialist for Pharmacy Compliance Software in Farmington Hills, MI. The role focuses on supporting OneScan Pharmacy Pro, handling tickets, onboarding workflows, and supplier data issues in a fast-paced, high-volume environment.

The ideal candidate demonstrates strong customer communication, analytical thinking, and curiosity about SaaS and data workflows. This in-office position requires daily written communication and occasional client calls, with growth