Pharmacy Collections & Billing Specialist (Hybrid)

Cantex Continuing Care Network; Carrollton (TX); Ibrido; USD 24.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, dental, vision insurance

401(k) with company match

PTO/Sick time

Bonus opportunities

Career growth opportunities

Company culture

Descrizione del lavoro

Cantex Continuing Care Network in Addison, TX seeks a Pharmacy Collections Specialist to manage accounts receivable, perform collections calls, verify responsible party information, and maintain accurate patient billing records. You will support revenue cycle operations by researching claim discrepancies and coordinating adjustments and refunds.

The role requires 3–5 years in collections within healthcare, familiarity with pharmacy billing, strong customer service, and the ability to handle

Competenze

• 3–5 years of collections experience in a pharmacy, physician's office, medical billing department, hospital, insurance organization, or healthcare business office required
• Experience with pharmacy billing, physician billing, medical billing, insurance claims, or healthcare accounts receivable strongly preferred
• Demonstrated track record of collecting outstanding balances, resolving delinquent accounts, and improving collection outcomes
• Knowledge of insurance reimbursement, claim processing, billing discrepancies, denials, and payment resolution
• Experience researching unpaid claims, reconciling accounts, processing adjustments, and resolving billing disputes
• High school diploma required; college degree or equivalent advanced coursework in office management preferred
• Computer literacy and proficiency with billing or accounts receivable systems required
• Strong mathematical, analytical, organizational, communication, and customer service skills
• Ability to prioritize multiple accounts, meet collection goals, and work efficiently in a fast-paced environment

Mansioni

• Conduct collection calls and correspondence in a fast-paced, goal-oriented collections department
• Ensure accurate responsible party information is entered and maintained in pharmacy patient accounting systems
• Request additional information from patients, responsible parties, pharmacy staff, and other Cantex departments to correct billing errors and resolve claims issues
• Provide excellent customer service when addressing collection inquiries, billing discrepancies, patient refunds, and account adjustments
• Monitor and maintain assigned accounts receivable balances, including collection calls, account adjustments, account reconciliations, and credit and refund requests
• Research outstanding balances, investigate account discrepancies, and coordinate appropriate resolution
• Reduce delinquent accounts through proactive follow-up, timely communication, and consistent collections efforts
• Maintain accurate documentation of collection activities, account adjustments, and payment resolution
• Collaborate with pharmacy staff and internal departments to resolve billing and collections issues
• Perform additional duties related to collections, billing, and business office operations as assigned

Conoscenze

Collections experience

Pharmacy billing

Accounts receivable

Customer service

Analytical skills

Formazione

High school diploma

Office coursework

Strumenti

Billing software

AR systems

Descrizione del lavoro

Cantex Continuing Care Network in Addison, TX seeks a Pharmacy Collections Specialist to manage accounts receivable, perform collections calls, verify responsible party information, and maintain accurate patient billing records. You will support revenue cycle operations by researching claim discrepancies and coordinating adjustments and refunds.

The role requires 3–5 years in collections within healthcare, familiarity with pharmacy billing, strong customer service, and the ability to handle