Pharmacy Cashier & Customer Care Specialist

Walgreens; New York (NY); On-site; USD 28,000 - 38,000; Full time

Job summary

Walgreens in New York is seeking a dynamic drug clerk to join our pharmacy team. This role requires open availability to work days, nights, and weekends as needed, delivering friendly, accurate service at the pharmacy counter.

You will greet customers, process prescriptions, answer phones, handle cash and returns, and help maintain a clean, efficient checkout area. The ideal candidate is reliable, detail-oriented, and committed to patient care in a fast-paced retail setting.

Qualifications

• Strong customer service and communication skills.
• Ability to handle phones and messages with proper etiquette.
• Experience with prescription intake and basic pharmacy processes.

Responsibilities

• Greet customers/patients at the pharmacy department.
• Answer phones; take messages, over the counter orders with proper phone etiquette.
• Intake of new prescriptions and refill orders.
• Verify product availability and wait time for prescription dispensing.
• Patient look up and verifications.
• File prescriptions.
• Ensure signature log is completed for every prescription pick up.
• Cash drawer tie-out at start and finish of shifts maintaining adequate change.
• Process sales transaction by all payment methods available.
• Process merchandise returns, exchanges and vendor returns.
• Receive and check in pharmacy orders.
• Maintain a clean and orderly check out area.
• Photocopy and fax information as needed.
• Knowledgeable of Duane Reade store locations, product and available services.
• Other duties as assigned.

Job description

Walgreens in New York is seeking a dynamic drug clerk to join our pharmacy team. This role requires open availability to work days, nights, and weekends as needed, delivering friendly, accurate service at the pharmacy counter.

You will greet customers, process prescriptions, answer phones, handle cash and returns, and help maintain a clean, efficient checkout area. The ideal candidate is reliable, detail-oriented, and committed to patient care in a fast-paced retail setting.