Pharmacy Cashier

Southeast Mississippi Rural Health Initiative, Inc.; Hattiesburg (MS); Hybrid; USD 26,000 - 34,000; Full time

Job summary

Southeast Mississippi Rural Health Initiative, Inc. is seeking a Pharmacy Cashier to greet customers, assist with questions, and process transactions with accuracy and care.

You will support the pharmacy team, maintain confidentiality of patient information, and help ensure a friendly, efficient experience for patients of all ages and backgrounds. This role requires attention to detail, ability to multitask, and willingness to adapt to a busy front-end environment.

Qualifications

• High School diploma or equivalent.
• Ability to calculate basic math.
• Customer service experience in pharmacy setting preferred.
• Flexible schedule with early and/or late shifts.

Responsibilities

• Greet customers by providing friendly and professional experience.
• Operate cash register, process transactions, and count cash.
• Use pharmacy computer systems to check prescription status, bagging and hanging up prescriptions.
• Answer the telephone and take accurate messages when the pharmacist is unavailable.
• Balance the cash drawer each morning and afternoon.
• Collect the correct fees from patients at the time of visit.
• Report prescription errors to the pharmacist on duty.
• Keep the pharmacy clean, stocked, and organized.
• Maintain filing records daily and complete end of day reports.
• Verify patient and prescription information before selling medications.
• Maintain confidentiality per laws, regulations, SEMRHI policies, and PHI requirements.
• Respect customer privacy, dignity, and cultural beliefs in all interactions.
• Maintain composure under pressure while addressing customer issues.
• Escalate complex issues to the Pharmacist when needed.
• Carry out site maintenance and IT/security trainings as required.

Skills

Customer service

Cash handling

Pharmacy software

Multi-tasking

Active listening

Education

High School diploma or equivalent

Job description

As a Pharmacy Cashier you will be responsible for greeting pharmacy patients when they arrive, answering general questions they may have, and completing their transactions efficiently. You will also be responsible for any other job duties assigned by the Director of Pharmacy. This individual will serve as a member of a service conscious Pharmacy team that consistently builds relationships with customers of all ages, cultures, and religions by exceeding their expectations and providing safe, accurate and efficient care.

Job Responsibilities

• Greet customers by providing friendly and professional experience
• Operating cash register, processing transactions, and counting cash
• Using pharmacy computer systems to check prescription status, bagging, and hanging up prescriptions
• Answer the telephone, and take accurate messages if the pharmacist is not available
• Balance the cash drawer each morning and afternoon
• Collect the correct fees from patients at the time of visit
• Reporting prescription errors to the pharmacist on duty
• Keep the pharmacy clean, stocked, and organized
• Effectively maintain filing records daily
• Complete end of the day reports and checking deposit slip with activity report
• Verifies patient and prescription information before selling medications to customers
• Ensures confidentiality by abiding by applicable laws, regulations, and SEMRHI policies when working with Protected Health Information
• Respects the customer’s privacy, dignity, and cultural beliefs in all interactions
• Maintains composure under pressure while displaying ownership in addressing customer issues
• Uses critical thinking skills to determine if the customer’s concern can be resolved at the window, or if it must be escalated to the Pharmacist for resolution
• Daily site maintenance activities consist of cleaning and maintaining automated prescription processing equipment, cleaning and organizing the employee’s work area, and frequently checking the lobby area for cleanliness.
• Builds a positive team atmosphere by showing initiative, developing mutually beneficial working relationships with peers, making significant on-going contributions to achieve organizational goals, and objectively evaluating feedback from others.
• Maintains prompt and regular attendance
• Verify timecard at the end of each pay period
• Performs related work, as assigned
• Completes the required IT/Security trainings prior to the deadline

Qualifications

Education / Experience :

• High School diploma or equivalent
• Ability to calculate basic math
• Customer service experience in pharmacy setting preferred
• Must be able to work a flexible schedule by arriving early and/or working late

Knowledge, Skills, and Abilities

• Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications
• Skill in active listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Skill in Speaking - Talking to others to convey information effectively.
• Skill in Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Skill in Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do
• The ability to listen, read, and comprehend information and ideas presented in speech and writing.
• The ability to identify and understand the speech of another person.
• The ability to communicate information and ideas in speaking so others will understand
• The ability to multi-task while managing multiple priorities

Physical and Other Requirements :

• Must continuously listen, visualize, have dexterity and eye-hand coordination
• Ability for simple grasping, speed work
• Must frequently stand, squat, reach, use both right and left forearm rotation and walk
• Must occasionally kneel, twist, have the ability to grasp firmly, lift and carry, push and pull in excess of 10 lbs.
• Ability to perform repetitive tasks with attention to detail within specified time periods