Pharmacy Clerk

3M HEALTHCARE; Knoxville (IA); On-site; USD 28,000 - 36,000; Full time

Job summary

3M HEALTHCARE is seeking a Pharmacy Clerk in the Pharmacy department. The role emphasizes prompt, friendly customer service, accurate handling of prescriptions, order processing, and maintaining a clean, well-stocked workspace.

Responsibilities include greeting customers, assisting with products, processing transactions, coordinating delivery orders, and adhering to all department and company policies. Vaccination administration is allowed where lawful and appropriate.

Qualifications

• High school diploma or equivalent required; six months to one year of related experience.
• Vaccination certification, if applicable and required by law, may be required.

Responsibilities

• Provide prompt, efficient, and friendly customer service.
• Greet customers and assist with finding products and answering questions.
• Process prescriptions and prepare delivery orders as needed.
• Stock and maintain pharmacy supplies and logs; review invoices and orders.
• Maintain cleanliness and confidentiality of patient information.
• Handle cash transactions and operate pharmacy software.

Skills

Partnerships

Growth mindset

Results oriented

Customer focused

Professionalism

Basic arithmetic

Instructions following

Education

High school diploma or equivalent

Vaccination certification

Tools

Pharmacy software

Cash register

Scanner

Job description

Job Title

Pharmacy Clerk

Department

Pharmacy

FLSA Status

Non-Exempt

General Function

Provides prompt, efficient, and friendly customer service. Ensures cleanliness of the department, places orders for products and supplies, and logs invoices as necessary.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

Accountable to and reports to the District Store Director, Store Manager, Assistant Managers of Health, Wellness, Home, Store Operations and Perishables; Pharmacy Department Manager; and Pharmacists. No positions report to this role.

Primary Duties and Responsibilities

• Provide prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all interactions.
• Smile and greet customers in a friendly manner throughout the store.
• Learn and address customers by name whenever possible.
• Assist customers by escorting them to products, securing out-of-reach items, loading or unloading heavy items, noting and passing along suggestions or requests, and performing other tasks to enhance the shopping experience.
• Answer telephone calls promptly and provide friendly, helpful service.
• Stock received products and supplies, marking stickers appropriately.
• Collaborate with co‑workers as a team to ensure customer satisfaction.
• Review prescriptions not picked up as requested by the department manager.
• Order product and supplies on the department manager’s request.
• Review invoices on product received.
• Coordinate nursing home medicines as necessary.
• Log invoices as needed.
• Prepare paperwork and compile medicine for delivery orders and mail-outs as requested.
• Clean, empty garbage, and maintain a clean and inviting appearance of the pharmacy.
• Take orders for prescription refills from customers.
• Remove trash promptly.
• Maintain strict adherence to department and company guidelines related to personal hygiene and dress.
• Gather patient information required to prepare prescriptions.
• Keep pharmacy supplies well stocked.
• Perform cash transactions.
• Adhere to company policies and individual store guidelines.
• Report to work when scheduled and on time.
• Administer vaccines as allowed by law.

Secondary Duties and Responsibilities

• Complete sales transactions.
• Assist in other areas of the store as needed.
• Perform other job‑related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics

• Ability to follow written, verbal, or diagrammatic instructions.
• Proficiency in basic arithmetic (addition, subtraction, multiplication, division).
• Ability to file, post, and mail materials; copy data; interview for basic information; and guide people.

Education and Experience

High school diploma or equivalent. Six months to one year of similar or related experience. Vaccination certification, if applicable and required by law.

Physical Requirements

• Occasional exertion of up to 20 pounds, frequent exertion of up to 10 pounds, and negligible exertion at all times.
• Visual requirements: vision from less than 20 inches to more than 20 feet, with or without correction; depth perception; color vision; and field of vision.
• Must be able to climb, balance, stoop, kneel, reach, stand, walk, push, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.

Working Conditions

Fast‑paced environment with significant pressure and daily noise. Occasional exposure to dangerous chemicals/solvents while compounding products and chemotherapy drugs.

Equipment Used to Perform Job

• PC with pharmacy software and printer
• Cash register, pharmacy balance, scanner, calculator, telephone, fax, and copier.

Confidentiality

Maintains the confidentiality of the customer’s private medical information. Acknowledges the risk of exposure to hazardous drugs and follows pharmacy policies to minimize that risk.

Contacts & Responsibilities

Deals with the general public daily, works with suppliers/vendors monthly, and assists with hazardous drug handling per USP 800.

Employment Conditions

Employment is contingent upon successful completion of a pre‑employment drug screen.