Pharmacy Care Technician

The Judge Group; Minneapolis (MN); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Remote Pharmacy Technician to join their dynamic team. In this role, you will support various clinical services, ensuring operational success while collaborating with pharmacists and nurses. Your responsibilities will include scheduling consultations, maintaining patient confidentiality, and delivering outstanding customer service. This position offers a unique opportunity to work remotely while contributing to important healthcare services. If you are a licensed pharmacy technician with excellent communication skills and a passion for patient care, this role is perfect for you.

Qualifications

• 1+ year of experience in a remote or independent role.
• Current pharmacy technician license required.

Responsibilities

• Schedule pharmacist consultations and maintain patient confidentiality.
• Deliver exceptional customer service on calls and document feedback.

Skills

Remote Work Experience

Customer Service

HIPAA Compliance

Documentation Skills

Collaboration Skills

Education

Pharmacy Technician License

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Location: Minneapolis, MN, USA

Salary: $20.00 USD Hourly - $23.00 USD Hourly

Job Title: Remote Pharmacy Technician

Location: Remote

Working Hours: 8:00 AM – 4:30 PM CST, with a closing shift (11:30 AM – 8:00 PM CST) every other week and every 8th Friday.

Job Description: The Remote Pharmacy Technician will support a variety of clinical services, including Adherence, Diabetes, Fraud Waste & Abuse, Medication Therapy Management, PolyPharmacy, Retrospective Drug Utilization, and STARS adherence programs. As part of a dynamic team comprising clinical pharmacists, clinical nurses, certified pharmacy technicians, and customer service representatives, you'll play an essential role in operational success.

Responsibilities:

• Schedule pharmacist consultations for participants in clinical programs.
• Maintain patient confidentiality in accordance with HIPAA regulations.
• Accurately document provider feedback and manage incoming fax queues.
• Deliver outstanding customer service on inbound and outbound calls.
• Collaborate in department meetings and contribute to process improvement.
• Participate in User Acceptance Testing for team-related projects.
• Complete miscellaneous tasks as assigned by the Operations Team Manager.

Qualifications:

• 1+ year of experience working remotely or independently in a cross-functional team.
• Current pharmacy technician license in the state of residence.
• Intermediate proficiency with Microsoft Word, Outlook, and Excel.

Preferred:

• Prior call center experience.
• Active National Pharmacy Technician Certification.
• Bilingual in Cantonese, Korean, Mandarin, Russian, Spanish, or Vietnamese (medical terminology proficiency).
• Pharmacy Benefit Management (PBM) experience.

Contact: [e-mail]