Pharmacy Call Center Representative

Skilled Nursing Pharmacy; West Covina (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Skilled Nursing Pharmacy in West Covina, CA is seeking a Pharmacy Customer Service Technician to support facilities with accurate prescription processing, patient data entry, and responsive customer service.

You will collaborate with pharmacists, maintain HIPAA compliance, and use pharmacy management software to manage orders, insurance billing, and delivery schedules.

Qualifications

• Active California Pharmacy Technician license (or registration) required.
• Strong customer service and written/verbal communication skills.
• Proficiency with pharmacy management software and data entry.
• Knowledge of medical terminology, drug names, and insurance billing processes.
• Detail-oriented with strong organizational and multitasking abilities.
• Ability to work collaboratively in a high-volume team environment.

Responsibilities

• Serve as a primary point of contact for customer and facility inquiries, providing prompt and professional pharmacy support.
• Process and verify prescription orders accurately for long-term care and skilled nursing facility patients.
• Coordinate with nursing staff and healthcare providers to resolve medication-related issues.
• Assist with data entry of patient profiles, prescriptions, and insurance information into pharmacy management systems.
• Manage and track medication orders, refills, and delivery schedules to ensure timely dispensing.
• Support pharmacists with order fulfillment, labeling, and packaging of medications.
• Maintain compliance with state and federal pharmacy regulations and HIPAA guidelines.

Skills

Customer service

Communication skills

Pharmacy terminology

Data entry

Detail-oriented

Team collaboration

Tools

Pharmacy management software

Job description

About the Role

Join our dedicated team at Skilled Nursing Pharmacy in West Covina, CA as a Pharmacy Customer Service Technician! This is a fantastic opportunity to make a real difference in patient care by supporting a pharmacy that serves skilled nursing facilities with precision and compassion. If you thrive in a fast-paced healthcare environment and love helping people, we want to hear from you!

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Responsibilities

• Serve as a primary point of contact for customer and facility inquiries, providing prompt and professional pharmacy support
• Process and verify prescription orders accurately for long-term care and skilled nursing facility patients
• Coordinate with nursing staff and healthcare providers to resolve medication-related issues
• Assist with data entry of patient profiles, prescriptions, and insurance information into pharmacy management systems
• Manage and track medication orders, refills, and delivery schedules to ensure timely dispensing
• Support pharmacists with order fulfillment, labeling, and packaging of medications
• Maintain compliance with state and federal pharmacy regulations and HIPAA guidelines

Requirements

• Active California Pharmacy Technician license (or registration) required
• Prior experience in a retail, hospital, or long-term care pharmacy setting preferred
• Strong customer service and communication skills, both verbal and written
• Proficiency with pharmacy management software and data entry
• Knowledge of medical terminology, drug names, and insurance billing processes
• Detail-oriented with strong organizational and multitasking abilities
• Ability to work collaboratively in a team-driven, high-volume environment

About Us

Skilled Nursing Pharmacy is a trusted pharmacy partner dedicated to delivering exceptional medication management services to skilled nursing and long-term care facilities in the West Covina, CA area. Our clients rely on us for our accuracy, reliability, and compassionate approach to patient care. We foster a supportive work environment where our team members are valued, empowered, and given the tools they need to grow professionally.