Pharmacy Business Support Internship

Wellmark-Blue-Cross-and-Blue-Shiel; Des Moines (IA); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Wellmark Blue Cross Blue Shield is offering a summer internship in Des Moines through the 2027 Summer Internship Program. The Pharmacy Business Support team is looking for students to gain hands-on experience in health care operations, customer service, compliance, benefits management, while collaborating with leaders and subject matter experts.

As an intern you will support projects, analyze call data, help develop procedures and a benefits guide, and participate in the rollout of Pharmacy

Qualifications

• Pursuing a Bachelor's degree in Business, Process Management, Healthcare Management, Public Health, Analytics or related field; or current PharmD student.
• Excellent verbal and written communication skills to effectively communicate recommendations to all levels of the organization.
• Proficient with Microsoft Office Suites.
• Strong technical aptitude, with the ability to learn new systems quickly.
• Ability to think critically and analytically.
• Strong interpersonal skills with the ability to build relationships of collaboration and trust.
• Strong organizational skills, self-starter, ability to prioritize and multi-task.

Responsibilities

• Collaborate with leaders and teams on small-scale deliverables while building relationships.
• Assist with developing desk procedures and process maps to support recommendations.
• Analyze call data and feedback to identify pain points in pharmacy-related inquiries.
• Help develop a benefits guide and process for adding new benefits.
• Support current Pharmacy Business Support product rollout.

Skills

Communication skills

MS Office proficiency

Analytical thinking

Interpersonal skills

Organizational skills

Ability to multitask

Tools

Microsoft Office Suite

Job description

Why choose an internship with Wellmark?We strive to offer meaningful work that assists in your professional development and provides value to the team. You will gain valuable experience within the health insurance industry and put the skills and knowledge you’ve acquired in school to practice this summer during our 2027 Summer Internship Program. You will have the opportunity to learn from subject matter experts and leaders within the industry, network with fellow internship program participants, and gain practical, hands-on work experience.

If you’re eager to learn, collaborate with others, demonstrate your potential, develop customer-focused solutions, and grow into an exciting career, we hope you’ll consider an internship with us!

Job Description

What’sPharmacy Business Support team at Wellmark?Pharmacy Business Support is experiencing a period of dynamic growth and increasing complexity. With evolving responsibilities across supporting customer service, new business, compliance, appeals, interdepartmental coordination, and benefit management, the team is consistently balancing strategic initiatives with high-volume operational demands.

What projects might I support?Although subject to change, examples of projects are included below:

• Provide day to day experiences of collaboration and partnership with various leaders and teams; focus on small scale deliverables, building interpersonal relationships, exposure to cross divisional elements of the Wellmark organization.
• Conduct side by sides with Pharmacy Business Support team to identify opportunities to streamline and optimize processes. Assist with development of desk level procedures and process maps to support recommendations.
• Work closely with Pharmacy Business Support Seniors and Leads to develop a process to analyze call data and feedback loops to identify pain points in pharmacy-related inquiries.
• Collaborate with Pharmacy Business Support Leads to develop a benefits guide and process for continual adds for new benefits.
• Assist with current Pharmacy Business Support product rollout.

This internship will start in May of 2026, working a hybrid schedule from our headquarters in Des Moines.

Qualifications

• Current junior, senior,grad student pursuing a Bachelor's degree in Business, Process Management, Healthcare Management, Public Health, Analytics or related field; or currentP1 PharmDstudent
• Excellent verbal and written communication skills to effectively communicate recommendations to all levels of the organization
• Proficient with Microsoft Office Suites,
• Strong technical aptitude, with the ability to learn new systems quickly
• Ability to think critically and analytically
• Strong interpersonal skills with the ability to build relationships of collaboration and trust
• Strong organizational skills, self-starter, ability to prioritize and multi-task

Preferred:

• Previousexperiencecreating business process mapsor flow charts
• Prior experience in healthcare or previous internship or officeexperience
• Practical experience using AI tools

Additional Information

All your information will be kept confidential according to EEO guidelines.

An Equal Opportunity Employer

The policy of Wellmark Blue Cross Blue Shield is to recruit, hire, train and promote individuals in all job classifications without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or any other characteristic protected by law.

Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact us at [email protected]

At this time, Wellmark is not considering applicants for this position that require any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please refer to the following resources: Nonimmigrant Workers and Green Card for Employment-Based Immigrants

Wellmark supports and expects the responsible use of AI for our workforce! We welcome the responsible use of these tools by job seekers as well and are interested in learning from you; you will have an opportunity in the application process to share which tools you used and how you applied them.

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply