Pharmacy Benefits Operations Specialist

Albertsons Companies; Boise (ID); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive wages paid weekly

Access to earned wages before payday

Associate discounts

Health and well-being benefits (Med/Dx

401k and more!

Job summary

Albertsons Companies is seeking a detail‑oriented professional to support PBM operations in a hybrid office environment. You will assist across departments, prepare information for state licensing, and help create and refine new processes to improve efficiency.

You will oversee customer service reporting, resolve member questions promptly, and help develop performance metrics for better business insight. The role requires strong communication, organization, and the ability to juggle multiple

Qualifications

• 2 to 3 years PBM operations experience.
• Excellent verbal and written communication skills.
• Good organizational and analytical skills with ability to prioritize work and meet deadlines.
• Advanced level PC skills with knowledge of MS Office Suite (Excel, Access, Word & PowerPoint).
• High degree of initiative, accuracy, and adaptability.
• Self-motivated with the ability to set goals, build strategies and tactics to grow business.
• Ability to meet rigid time constraints and work simultaneously on multiple projects.

Responsibilities

• Support all departmental functions.
• Prepare/Collect information for State Licensing requirements/projects.
• Work with each department to create and refine new processes.
• Assist in the preparation of periodic statements/reports for management or various regulatory agencies as requested or as needed for audits.
• Oversee the customer service reporting and analysis by assisting in developing new performance metrics, measurements, methods, and targets to improve insight into the business and operations.
• Receive and resolve member/client questions in a timely manner.

Skills

PBM operations experience

Verbal communication

Written communication

Organizational skills

MS Office Suite

Tools

MS Office Suite

Job description

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Main Responsibilities

• Support all departmental functions.
• Prepare/Collect information for State Licensing requirements/projects.
• Work with each department to create and refine new processes.
• Assist in the preparation of periodic statements/reports for management or various regulatory agencies as requested or as needed for audits.
• Oversee the customer service reporting and analysis by assisting in developing new performance metrics, measurements, methods, and targets to improve insight into the business and operations.
• Receive and resolve member/client questions in a timely manner.

We Are Looking For Candidates Who Possess The Following

• 2 to 3 years of PBM operations experience.
• Excellent verbal and written communication skills
• Good organizational and analytical skills with ability to prioritize work and meet deadlines.
• Advanced level PC skills with knowledge of MS Office Suite (Excel, Access. Word & PowerPoint)
• High degree of initiative, accuracy, and adaptability
• Self-motivated with the ability to set goals, build strategies and tactics to grow business.
• Ability to meet rigid time constraints and work simultaneously on multiple projects.
• Honest and trustworthy, exhibiting the strongest business ethics.
• Highly effective customer service and interpersonal skills

Preferred Qualifications

• 5 years PBM experience: Understanding how a PBM operates, meets client needs and generates revenue.
• Consistently a business driver and how marketplace focus applies with new business opportunities and clients.

Physical Environment

• Most work is performed in a temperature-controlled office environment or via remote work from a home office
• (As of 10/01/25: 4 days in office, Fridays may be worked from home. This is subject to change.)
• Incumbents may sit for long periods of time at desk or computer terminal
• Incumbents may use calculators, keyboards, telephone and other office equipment through the course of the normal workday.
• Stooping, bending, twisting, and reaching may be required in completion of job duties

We Also Provide a Variety Of Benefits Including

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

ACI Values

A copy of the full job description can be made available to you.