Pharmacy Benefits Operations Specialist

Socket.dev; Boise (ID); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Weekly wages

Earned wages access

Associate discounts

Health benefits

Paid time off

Career development

Inclusive workplace

Job summary

Albertsons Companies seeks a Pharmacy Benefits Operations Specialist to support AVIA Partners in data collection, analysis, training, and customer service. You will help streamline initiatives like Food is Medicine and assist in creating and updating resources, while collaborating across departments to improve processes.

The role emphasizes strong PBM experience, communication skills, and adherence to high ethical standards, with a mix of office and remote work depending on the schedule.

Qualifications

• 2–3 years PBM operations experience.
• Excellent verbal and written communication skills.
• Good organizational and analytical skills with ability to prioritize.
• Advanced PC skills with MS Office (Excel, Access, Word & PowerPoint).
• High initiative, accuracy, and adaptability.
• Self-motivated with goal setting and strategic thinking.
• Ability to manage multiple projects under time constraints.
• Honesty and strong business ethics.
• Strong customer service and interpersonal skills.

Responsibilities

• Support all departmental functions.
• Prepare/Collect information for State Licensing requirements/projects.
• Collaborate with departments to refine processes.
• Assist in preparation of periodic statements/reports for management or regulatory bodies.
• Oversee customer service reporting and develop performance metrics and targets.
• Receive and resolve member/client questions promptly.

Skills

PBM operations

Verbal & written communication

Organizational & analytical skills

MS Office Suite

Initiative & accuracy

Self-motivated

Time management

Integrity & ethics

Customer service

Tools

MS Office Suite

Job description

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

Main responsibilities:

Pharmacy Benefits Operations Specialist assists the Manager, Assistant Manager, Financial Analyst, and Customer Relations team at AVIA Partners on a variety of business objectives including but not limited to data collection/analysis, training, customer service, and metrics reporting. Much of the role will be to assist in the streamlining, efficacy, and execution of the Food is Medicine initiative. Maintenance of and updating of informational resources, instruction guides, and continually seeking best business practice. This role touches all aspects of the business; fostering a team environment that encourages collaboration and support that provides an exceptional customer service level to clients is expected.

• Support all departmental functions.
• Prepare/Collect information for State Licensing requirements/projects.
• Work with each department to create and refine new processes.
• Assist in the preparation of periodic statements/reports for management or various regulatory agencies as requested or as needed for audits.
• Oversee the customer service reporting and analysis by assisting in developing new performance metrics, measurements, methods, and targets to improve insight into the business and operations.
• Receive and resolve member/client questions in a timely manner.

We are looking for candidates who possess the following:

• 2 to 3 years of PBM operations experience.
• Excellent verbal and written communication skills
• Good organizational and analytical skills with ability to prioritize work and meet deadlines.
• Advanced level PC skills with knowledge of MS Office Suite (Excel, Access. Word & PowerPoint)
• High degree of initiative, accuracy, and adaptability
• Self-motivated with the ability to set goals, build strategies and tactics to grow business.
• Ability to meet rigid time constraints and work simultaneously on multiple projects.
• Honest and trustworthy, exhibiting the strongest business ethics.
• Highly effective customer service and interpersonal skills

Preferred Qualifications:

• 5 years PBM experience: Understanding how a PBM operates, meets client needs and generates revenue.
• Consistently a business driver and how marketplace focus applies with new business opportunities and clients.

Physical Environment:

• Most work is performed in a temperature-controlled office environment or via remote work from a home office
• (As of 10/01/25: 4 days in office, Fridays may be worked from home. This is subject to change.)
• Incumbents may sit for long periods of time at desk or computer terminal
• Incumbents may use calculators, keyboards, telephone and other office equipment through the course of the normal workday.
• Stooping, bending, twisting, and reaching may be required in completion of job duties

We also provide a variety of benefits including:

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values

ACI Values

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).

#LI-JB2

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners are Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertsons Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertsons Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.