Pharmacy Benefits Coordinator (Program Manager III)

Kaiser Permanente; Sterling (VA); On-site; USD 60,000 - 110,000; Full time

Job summary

An established industry player is seeking a skilled project manager to oversee drug benefits administration and ensure compliance with regulations. This role involves managing projects from initiation to completion, coordinating with various departments, and ensuring quality-focused outcomes. You will lead project teams, monitor risks, and support vendor negotiations while fostering effective relationships across stakeholders. If you thrive in a dynamic environment and are passionate about making a meaningful impact in healthcare, this opportunity is perfect for you.

Qualifications

• Bachelor's degree required with 3 years of project management experience.
• 6 years of experience in project management or related field acceptable.

Responsibilities

• Oversee and administer drug benefits complying with regulations.
• Manage small-to-medium sized projects with multiple workstreams.
• Coordinate training materials and support cross-department collaboration.

Skills

Applied Data Analysis

Financial Acumen

Conflict Resolution

Managing Diverse Relationships

Risk Assessment

Strategic Program Management

Change Management

Education

Bachelor's degree

Tools

Project Management Tools

Job description

***TO BE CONSIDERED CANDIDATE MUST RESIDE IN ONE OF THE FOLLOWING LOCATIONS: VIRGINIA, MARYLAND AND DC***

The role involves overseeing and administering market-competitive, cost-efficient, quality-focused drug benefits that comply with federal and state regulatory requirements. This includes managing benefit configuration, implementation, and ongoing maintenance for various programs (Medicare Part D, Medicaid, FEHB, Self-Funded, Marketplace Exchange, and commercial plans).

The position also coordinates the preparation of training materials, collaborates across multiple departments and external partners, and supports the processing of benefit coverage and medical necessity requests. Additionally, the role involves monitoring regulatory compliance, preparing necessary reports, and responding to inquiries, including after-hours support for urgent matters.

Job Summary:

Manages small-to-medium sized projects/programs or components with multiple workstreams and strategic business goals across departments, functions, or regions with responsibility and accountability for achieving program outcomes from initiation to close-out in an extended or open-ended time frame. Leads the work of project/program teams by coordinating and monitoring internal and/or external resources. Monitors and identifies project/program risks, issues, and trigger events by executing mitigation plans and strategies. Monitors compliance of project/program activities by ensuring project/program plans and team members adhere to relevant policies and procedures. Ensures the alignment, buy-in, coordination, and support of diverse stakeholders. Assists with reviews of vendor performance levels, ensures service level agreements are met, and supports contract negotiations with vendors.

Essential Responsibilities:

• Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. Listens to, seeks, and addresses performance feedback; provides mentoring to team members. Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses; influences others through technical explanations and examples. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes. Supports and responds to the needs of others to support a business outcome.
• Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures all procedures and policies are followed; leverages an understanding of data and resources to support projects or initiatives. Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports, identifies, and monitors priorities, deadlines, and expectations. Identifies, speaks up, and implements ways to address improvement opportunities for team.
• Manages small-to-medium sized projects/programs or components with multiple workstreams and strategic business goals across departments, functions, or regions with responsibility and accountability for achieving program outcomes from initiation to close-out in an extended or open-ended time frame. Develops, analyzes, and executes less complex project/program plans which include scope identification and management, schedule, inter-dependencies, and resource forecast. Manages project/program financials for small-to-medium size programs. Monitors project/program performance to ensure initiatives effectively deliver maximum long-term value or benefit to the organization, and makes adjustments as needed in an uncertain environment where scope may be fluid. Manages project/program activities related to organizational change management (e.g., development and execution of user adoption, implementation, and training plans) as defined by the program. Allocates resources, establishes schedules, and makes task assignments.
• Leads the work of project/program team members. Requests and coordinates internal and/or external resources based on the alignment of team member skills and program demands. Promotes program vision and objectives with project/program team.
• Monitors and identifies project/program risks, issues, and trigger events by executing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate.
• Monitors adherence of project/program activities to policies and procedures by ensuring plans and team members follow KP, departmental, and/or business line policies and procedures.
• Ensures the alignment, buy-in, and coordination of diverse stakeholders by building rapport with stakeholder teams, third-party vendors, and management; and clarifying accountability and authority across stakeholders. Identifies and works closely with key stakeholders. Ensures all appropriate stakeholders are represented and included. Provides insight to key stakeholders and project/program sponsors by developing goals, setting the prioritization of deliverables, discussing involvement of business processes (e.g., program change management, communication) and facilitating decisions necessary for program delivery. Communicates tough issues to stakeholders while maintaining an independent opinion, providing recommendations, delivering presentations, and providing reports to stakeholders.
• Assists with reviews of vendor performance levels and ensures service level agreements are met. Supports the contract negotiation process with vendors and reviews project/program invoices submitted by vendors for accuracy.

Minimum Qualifications:

• Bachelor's degree from an accredited college or university and minimum three (3) years project management experience OR Minimum six (6) years experience in project management or a directly related field.

Additional Requirements:

• Knowledge, Skills, and Abilities (KSAs): Applied Data Analysis; Financial Acumen; Conflict Resolution; Managing Diverse Relationships; Project Management Tools; Risk Assessment; Quality Assurance Process; Service Focus; Strategic Program Management; Change Management