Poison Center Clinical Coordinator Pharmacist (Madera, CA)

UCSF Health; Madera (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

UCSF Health is seeking a Pharm.D.-trained pharmacist to provide expert toxicology information and emergency call guidance for the California Poison Control System. The role supports quality assurance, research, and teaching activities across multiple UC-affiliated sites in California.

Responsibilities include case reviews, staff training, and development of management protocols. Active ABAT certification and multilingual abilities are valued; strong English communication is essential for

Qualifications

• Pharm.D. Degree.
• CA Licensed Pharmacist in good standing.
• Minimum 2 years of clinically‑oriented pharmacy practice or Poison Control Center experience.

Responsibilities

• Perform comprehensive case reviews to support quality assurance and CQI initiatives.
• Assist with training and development of new staff and onboarding activities.
• Provide initial management advice and follow-up for emergency calls with concise recommendations.
• Document all calls and consultations in the PCC EMR.
• Involve in teaching programs for community and professionals and publish scholarly activities.
• Develop toxicology management protocols and perform other duties as assigned.

Skills

Verbal communication

Written communication

English proficiency

Education

Pharm.D.

CA Pharmacist License

Job description

Job Description

The California Poison Control System (CPCS) is a 24‑hour informational hotline serving residents statewide in California. It is designated by the California Emergency Medical Services Authority and managed by the UCSF School of Pharmacy, Department of Clinical Pharmacy.

CPCS operates from four UC‑affiliated answering sites (UCSF/ZSFG, UCD Health, Valley Children’s Hospital, and UCSD) and manages approximately 250,000 calls per year, utilizing the most up‑to‑date computerized information systems. The hotline service is linked to a translator service and can handle multiple languages on a 24‑hour per day basis.

Callers are answered at the Fresno/Madera Division at Valley Children’s Hospital in Madera, California (41169 Goodwin Way Suite 211, Madera, CA 93636), a partner of University of California, San Francisco. The role provides assessment, information, management advice, in‑depth consultation, and follow‑up for emergency telephone toxicology and poisoning calls. The pharmacist also participates in scholarly activities to include research, publications, and professional organizations and performs other duties as assigned.

Responsibilities

• 40% – Perform comprehensive case reviews to support quality assurance and continuous quality improvement initiatives, including detailed reviews of cases, evaluating clinical and operational practices, identifying gaps and trends, and preparing clear, accurate reports.
• 10% – Assist with the training and development of new staff members, supporting onboarding activities, providing instruction on departmental policies and best practices, monitoring trainee progress, and reporting to the Medical and Managing Directors.
• 40% – Provide initial management advice and follow‑up for emergency and informational telephone calls, assessing seriousness of the situation and answering caller inquiries with concise and relevant recommendations.
• 5% – Document all calls and consultations on the standard PCC written or electronic medical record form.
• 2.5% – Involve in CPCS teaching programs by developing and presenting lectures to community and professional groups, precepting students and post‑graduate residents and fellows, and publishing scholarly activities.
• 2.5% – Assist with development of toxicology management protocols and perform other duties as assigned.

Will work an average of 80 hours over each two‑week period.

Qualifications – Required

• Pharm.D. Degree.
• CA Licensed Pharmacist in good standing.
• Minimum 2 years of experience in clinically‑oriented pharmacy practice, or 2 years of Poison Control Center experience, or an equivalent combination of education and experience.
• Active pursuit of certification by the American Board of Applied Toxicology (ABAT); must obtain certification within 3 years of hiring.
• Specialist in Poison Information Certification by America’s Poison Centers or certification by the American Board of Applied Toxicology (DABAT).
• Knowledge of the proper use of computerized databases, texts, and files.
• Knowledge of the proper use of back‑up medical consultants.
• Experience and comprehensive understanding of potential interactions between drugs and disease states.
• Superb written and verbal communication skills in English, adaptable to callers ranging from children to healthcare professionals.
• Adherence to all operational policies, protocols, standards and applicable philosophies and missions.

Preferred Qualifications

• Post‑graduate or clinical pharmacy residency or fellowship training.
• Certification by the American Board of Applied Toxicology (DABAT).
• Involvement in scholarly activities.
• Multilingual abilities.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Salary Information

The final salary and offer components are subject to additional approvals based on UC policy. Placement within the salary range depends on factors such as work experience and internal equity. For positions represented by a labor union, placement will be guided by the rules in the collective bargaining agreement. To learn more about the benefits of working at UCSF, including total compensation, visit https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html.