Pharmacist Operations Manager

Lumicera; Madison (WI); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Parental leave

Holidays

401K match

Adoption assistance

FSA

Education assistance

Referral bonus

Job summary

Navitus Health Solutions is seeking a Pharmacist Operations Manager (PIC) to lead our specialty mail pharmacy operations. You will oversee dispensing workflows, RPh verification, and patient service while ensuring compliance with federal/state laws and accreditation standards.

Lead a multidisciplinary team of pharmacists, technicians, and support staff, drive quality and safety programs, and coordinate audits and regulatory communications in a fast-paced environment.

Qualifications

• PharmD or BS degree from an accredited College of Pharmacy.
• Current, unrestricted Pharmacist licensure; reciprocity may be required.
• 5+ years as a licensed Pharmacist.

Responsibilities

• Lead daily specialty mail pharmacy fulfillment operations, including dispensing, RPh verification, shipping, cold-chain handling, and issue resolution.
• Ensure compliance with federal/state pharmacy laws and accreditation standards (URAC/ACHC), HIPAA, and SOPs.
• Manage staff scheduling, training, coaching, engagement and performance management for pharmacists, technicians, and support staff.
• Drive quality and safety programs: medication error prevention, CAPA, and continuous process improvement.
• Oversee inventory management for specialty drugs, REMS programs, and hazardous drugs handling; maintain cold-chain integrity.
• Develop procedures for packing, shipping, temperature excursions, and returns; monitor KPIs and implement improvements.
• Manage vendor relationships and negotiate service levels; prepare for audits/inspections; ensure regulatory readiness.

Skills

Pharmacy leadership

Regulatory compliance

Staff management

Quality improvement

Audits & inspections

Education

PharmD or BS in Pharmacy

Tools

PMS systems

E-prescribing

URAC/ACHC knowledge

Job description

Overview

Looking to try a weekday only role that is not in person with patients? Our pharmacist operations manager works at our state-of-the-art new pharmacy distribution center.

Lumicera is offering a 10k relocation bonus to candidates outside of a 50-mile radius of our pharmacy location.

Take a video tour! Lumicera 360 Degree Virtual Tour

Due to growth, we are adding a Pharmacy Manager (PIC) to our Specialty Pharmacy Clinical Services department.

The ideal candidate for this position will have demonstrated experience leading multidisciplinary teams of Pharmacy Technicians, Pharmacists, and other pharmacy professionals in a fast-paced, high-volume environment. The Pharmacist in Charge will be responsible for overseeing daily clinical decision-making, prescription fulfillment operations, and ensuring compliance with all applicable state and federal regulations, as well as requirements established by third-party accrediting organizations.

The Pharmacist Operations Manager (PIC) is responsible for the day-to-day leadership, performance, and regulatory compliance of a specialty mail-order pharmacy operation. This role oversees dispensing workflows, patient service, inventory and cold-chain processes, quality assurance, and team performance to ensure safe, timely, and accurate delivery of specialty medications. The PIC partners cross-functionally with clinicians, reimbursement teams, logistics, and vendors to optimize patient outcomes and operational excellence. The PIC serves as the designated pharmacist accountable for compliance with pharmacy laws and applicable federal regulations, and acts as the primary liaison for audits, inspections, and regulatory communications.

Is this you? Find out more below!

Responsibilities

How do I make an impact on my team?

• Lead daily specialty mail pharmacy fulfillment operations, including dispensing, RPh verification, shipping, cold-chain handling, and delivery issue resolution.
• Ensure compliance with all applicable federal/state pharmacy laws, accreditation standards (e.g., URAC/ACHC), HIPAA, and internal policies and SOPs.
• Manage staff scheduling, training, coaching, engagement and performance management for pharmacists, technicians, and support staff.
• Drive quality and safety programs: medication error prevention, incident reporting, corrective and preventive actions (CAPA), and continuous process improvement.
• Support inventory management for specialty drugs, limited distribution products (LDPs), REMS programs (as applicable), controlled substances (if applicable), and hazardous drugs handling.
• Maintain cold-chain integrity (refrigerated/frozen) and develop procedures for packing, shipping, temperature excursions, and returns.
• Monitor operational KPIs (turnaround time, accuracy, abandonment, delivery success, patient satisfaction, cost per script) and implement improvements.
• Manage vendor relationships (wholesalers, couriers/carriers, packaging/temperature monitoring providers) and negotiate service levels as needed.
• Prepare for and lead audits/inspections; maintain documentation, training records, and regulatory readiness at all times.
• Support implementation and optimization of pharmacy systems (PMS), workflow tools, e-prescribing interfaces, and reporting.
• Other duties as assigned

Qualifications

What our team expects from you?

• PharmD or BS degree from an accredited College of Pharmacy required.
• Current, unrestricted licensure as a Registered Pharmacist in the state of residence, or the ability to gain reciprocity within 4 months, may be required based on state of residence laws or client contracts. Refer to the Licensure and Credentialing Verification P&P for current detail.
• 5+ years as a licensed Pharmacist required.
• Leadership experience preferred
• 1+ year of professional experience as a Specialty Pharmacist strongly preferred.
• Demonstrated knowledge of Specialty Pharmacy drugs including REMS and Limited Distribution Products best practices preferred.
• Knowledge of inventory control; state and federal laws and regulations pertaining to the legal operation of a pharmacy required.
• 3+ years’ experience managing specialty pharmacy mail operations, cold-chain shipping, or limited distribution networks preferred.
• Experience with accreditation (URAC/ACHC) and regulatory inspections (BOP, DEA if applicable) preferred.
• Familiarity with REMS programs, hazardous drug handling (USP <800>), and specialty payer requirements preferred.
• Lean/Six Sigma training or equivalent continuous improvement experience preferred.
• Multi-state licensure experience and/or oversight of non-resident pharmacy requirements preferred.

What can you expect from Navitus?

• Top of the industry benefits for Health, Dental, and Vision insurance
• 20 days paid time off
• 4 weeks paid parental leave
• 9 paid holidays
• 401K company match of up to 5% - No vesting requirement
• Adoption Assistance Program
• Flexible Spending Account
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program – up to $750!

#LI-Onsite

Navitus Health Solutions is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Equal employment opportunity, including veterans and individuals with disabilities.