Pharmaceutical Operations Business Associate

Grand River Aseptic Manufacturing Inc.; Grand Rapids, Northern (MI, KY); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Prescription coverage

Dental insurance

Vision insurance

Life insurance

Disability benefits

401(k) matching

Paid volunteer time off

Paid time off

Job summary

Grand River Aseptic Manufacturing Inc. is seeking a Pharmaceutical Operations Business Associate to translate client demand into actionable production and operational plans.

The role supports revenue realization, timely batch release, and delivery of customer commitments, working closely with the Director of Business Operations in an onsite capacity. The ideal candidate will have project management training, leadership experience, and proficiency with MS Word, Excel, and Outlook.

Qualifications

• Training or education in project management or equivalent knowledge and experience.
• Demonstrated leadership working with teams.
• Proficient computer skills in Microsoft Word, Excel, and Outlook.

Responsibilities

• Assist with collection, organization, and maintenance of operational, production, and customer demand data.
• Support the preparation of reports, dashboards, and performance metrics for leadership review.
• Update and maintain planning tools and business systems to ensure data accuracy.
• Monitor and track production schedules, batch release activities, and customer commitments.
• Coordinate meetings, document action items, and follow up on assigned tasks to support production readiness and batch release activities.
• Work with cross-functional teams to gather information and ensure timely communication of operational updates.
• Support tracking of key business metrics and identify data discrepancies for escalation.
• Assist in the preparation of presentations and reports for meetings.
• Help identify scheduling conflicts, delays, or operational issues and communicate them to the appropriate team members.
• Respond to routine requests for operational data, reports, and status updates.
• Build collaborative relationships with internal stakeholders to support efficient execution of business objectives.

Skills

Project management training

Leadership

MS Office

Education

Bachelor's degree

Tools

Smartsheets

Job description

Description

Pharmaceutical Operations Business Associate

Overview of this Position:

The Pharmaceutical Operations Business Associate supports the execution of business operations strategies by helping translate client demand forecasts into actionable production and operational plans. Work closely with the Director of Business Operations, assist in coordinating activities that support revenue realization, timely batch release, and the successful delivery of customer commitments. The Business Operations Associate is a detail-oriented professional with strong analytical, organizational, and communication skills. Support production and release planning processes, maintain forecasting and reporting tools, track critical action items, and identify potential risks or constraints that could impact revenue, customer service, or operational efficiency. This is a fully onsite position. This role is in more alignment with an individual seeking an associate project management type of role and is not in the Information Technology department.

Non-Negotiable Requirements:

• Training or education in project management or equivalent knowledge and experience.
• Demonstrated leadership working with teams.
• Proficient computer skills in Microsoft Word, Excel, and Outlook.

Preferred Requirements:

• Completion of a bachelor’s degree.
• A minimum of 1-year related work experience in a manufacturing industry is preferred.
• Experience in a pharmaceutical environment preferred.
• Familiarity with project management techniques, timelines, tools, and software preferred.

Responsibilities Include (but are not limited to):

• Assist with the collection, organization, and maintenance of operational, production, and customer demand data.
• Support the preparation of reports, dashboards, and performance metrics for leadership review.
• Update and maintain planning tools, Smartsheets, and business systems to ensure data accuracy.
• Monitor and track production schedules, batch release activities, and customer commitments.
• Coordinate meetings, document action items, and follow up on assigned tasks to support production readiness and batch release activities.
• Work with cross-functional teams to gather information and ensure timely communication of operational updates.
• Support the tracking of key business metrics and identify data discrepancies for escalation.
• Assist in the preparation of presentations and reports for departmental and leadership meetings.
• Help identify scheduling conflicts, delays, or operational issues and communicate them to the appropriate team members.
• Respond to routine requests for operational data, reports, and status updates.
• Build collaborative relationships with internal stakeholders to support efficient execution of business objectives.
• When required, attend and facilitate regular status meetings with cross functional internal stakeholders followed up with meeting agendas and minutes.
• Assist in the creation and participation of delivering well-organized presentations.
• Resolve and/or elevate issues in a timely fashion.
• Identify opportunities for improvement and make constructive suggestions for change.

Full job description available during formal interview process.

What Sets GRAM Apart from Other Employers:

• BENEFITS starting day 1: Medical, prescription, dental, vision, life insurance, and disability benefits are available to you and your family on your first day of work, with the company paying a portion of the cost! Once eligible for the 401(k) program, all your contributions are immediately 100% vested, and you are immediately vested in GRAM contributions as well. We also offer generous off-shift premiums!
• Paid VOLUNTEERISM starting day 1: GRAM encourages giving back to our community by offering 16 hours of paid volunteer time per calendar year!
• PAID TIME OFF: You choose how to use this time for your vacation, sick, or mental health needs! PTO: Full-time employees accrue up to 104 hours of paid time off per calendar year, with this amount being prorated your first year. WELLNESS TIME OFF (WTO): In addition to PTO, employees earn 1 hour of wellness time off for every 30 hours worked, to use how you choose.
• PAID HOLIDAYS: We offer 10 paid holidays per calendar year with immediate eligibility!
• PAY: Depends on Experience and is discussed during the interview process.