Pharma Shipping Specialist (FedEx & Patient Care)

Compound AI; Berkeley (CA); In loco; USD 30.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical benefits

Dental benefits

Vision benefits

401(k) match

Wellness program

PTO & holidays

Descrizione del lavoro

Valor Compounding Pharmacy, Inc. in Berkeley, CA is seeking a Shipping Specialist to package compounded medications and ship via FedEx while ensuring accuracy and HIPAA compliance. You will assist patients, providers, and internal teams with shipping inquiries and delivery updates, working Monday–Friday 8:45am–5:15pm under the Lead Shipping Specialist.

The role emphasizes customer service, packaging for refrigeration vs. regular products, and cross-training across Customer Care.

Competenze

• High school diploma or equivalent required.
• Experience and familiarity with FedEx.
• Read, understand, and be compliant with HIPAA.
• Ability to work in a fast-paced environment with attention to detail.

Mansioni

• Prepare and package patient medications for shipment via FedEx.
• Prepare patient medications for pick-up.
• Differentiate packaging between refrigerated and regular products.
• Scan and communicate with patients via app with FedEx tracking number.
• Monitor and follow-up on FedEx tracking of shipments.
• Communicate shipping updates, delays, and issues to patients.
• Escalate shipping issues as needed.
• Maintain packing lists and order packaging supplies.
• Assist departments with small projects.
• Cross-train in Customer Care functions.

Conoscenze

FedEx familiarity

Attention to detail

Time management

English communication

Motivation with repetitive work

Multi-tasking

Formazione

High school diploma or equivalent

Strumenti

Propel

Zendesk

Guru

Outlook

Teams

Tabz

Descrizione del lavoro

Valor Compounding Pharmacy, Inc. in Berkeley, CA is seeking a Shipping Specialist to package compounded medications and ship via FedEx while ensuring accuracy and HIPAA compliance. You will assist patients, providers, and internal teams with shipping inquiries and delivery updates, working Monday–Friday 8:45am–5:15pm under the Lead Shipping Specialist.

The role emphasizes customer service, packaging for refrigeration vs. regular products, and cross-training across Customer Care.