Pharma Sample Ops Assistant - Compliance & Data, On-site

Wimmer Solutions; Dallas (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Paid time off

401k matching

Flexible health care

Dependent care accounts

Commuter spending accounts

Employee assistance program

Life & AD&D insurance

Short/Long-term disability

Payroll advance program

Charitable donation match

Referral rewards

Job summary

Wimmer Solutions is seeking an Administrative Assistant to serve as the primary operations contact for sample-related inquiries and to manage tickets ensuring timely resolution. You will support daily administration of the pharmaceutical sample program, maintaining PDMA, FDA, and internal SOP compliance.

The role requires 3–5 years in pharma sample operations or 7–9 years in lieu of a degree, with a minimum 3 days in-office, and a High School Diploma or GED (Bachelor's preferred).

Qualifications

• Must have 3–5 years of experience supporting pharmaceutical sample operations or 7–9 years in lieu of a degree

Responsibilities

• Manage and support day‑to‑day pharmaceutical sample operations while ensuring compliance with PDMA, FDA, state regulations, SOPs, GDP, and SOX requirements.
• Oversee sample inventory accountability, including tracking, reconciliation, transfers, returns, and reporting.
• Serve as the primary contact for sample‑related inquiries and resolve operational issues through ticket management.
• Support sample fulfillment programs, hand‑carry samples, virtual inventory management, and medical meeting activities.
• Investigate and resolve sample inventory discrepancies in collaboration with field teams and third‑party vendors.
• Maintain audit‑ready documentation and support internal and external compliance audits.
• Partner with Compliance, Legal, Quality, Commercial, and Sales teams to identify and mitigate regulatory and operational risks.
• Develop and maintain SOPs, operational procedures, and training materials, including field sales onboarding and compliance training.
• Administer and support sample management systems such as Veeva, Salesforce, inventory management platforms, and HCP master data systems.
• Manage field sales user administration, including onboarding, territory alignments, role changes, and terminations.
• Coordinate customer and data maintenance activities and troubleshoot system and reporting issues.
• Utilize Excel, Power BI, and reporting tools to monitor KPIs, compliance metrics, and operational performance.
• Collaborate cross‑functionally with Sales, Marketing, Supply Chain, IT, Compliance, Legal, and external vendors to ensure efficient and compliant sample distribution.
• Drive process improvements to enhance compliance, operational efficiency, data accuracy, and customer service.

Skills

MS Office Suite

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Veeva

Salesforce

Inventory management systems

Job description

Wimmer Solutions is seeking an Administrative Assistant to serve as the primary operations contact for sample-related inquiries and to manage tickets ensuring timely resolution. You will support daily administration of the pharmaceutical sample program, maintaining PDMA, FDA, and internal SOP compliance.

The role requires 3–5 years in pharma sample operations or 7–9 years in lieu of a degree, with a minimum 3 days in-office, and a High School Diploma or GED (Bachelor's preferred).