Pharma Programs & Patient Support Specialist

Kph-Healthcare-Services; City of Syracuse (NY); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Indemnités de stage/alternance

Job summary

Paycom - ATS in Syracuse, NY is seeking a skilled call center professional to manage hub services relationships, enter medication orders, and provide patient and provider support. You will serve as the primary contact for pharma partners and patients, following customized service models to meet and exceed expectations.

You will assist in developing Manufacturer Programs, ensure compliance with audits, and handle billing/shipping setup for orders.

Qualifications

• Broad knowledge of medications, physician orders, and pharmacy systems.
• Effective communication skills.
• Outstanding customer service skills.
• Excellent organization skills.
• Ability to multitask and prioritize.
• Excellent computer and keyboarding skills.
• Successful completion of a pre-employment and/or random drug screening test.
• Minimum: High School Diploma or GED; Pharmacy technician certification preferred.

Responsibilities

• Provide direct support for pharma partners and patients.
• Follow patient support service models to meet client expectations.
• Call patients under fee-for-service arrangements and perform interventions.
• Assist in creating and implementing Manufacturer Programs.
• Coordinate with Audit and Compliance to ensure operational excellence.
• Select billing and shipping methods for patient orders and set up delivery.
• Document patient information in TherigySTM.

Skills

Customer service

Communication

Multitasking

Pharmacy knowledge

Education

High School Diploma or GED

Pharmacy technician certification

Tools

TherigySTM

Billing systems

Job description

Paycom - ATS in Syracuse, NY is seeking a skilled call center professional to manage hub services relationships, enter medication orders, and provide patient and provider support. You will serve as the primary contact for pharma partners and patients, following customized service models to meet and exceed expectations.

You will assist in developing Manufacturer Programs, ensure compliance with audits, and handle billing/shipping setup for orders.