Pharma Programs Specialist – Patient Support

Noble Health Services; City of Syracuse (NY); On-site; USD 34,000 - 45,000; Full time

Job summary

Thisiscny in Syracuse, NY is seeking a dedicated call center professional to manage hub services relationships, enter medication orders, and support patients and providers. You will serve as the primary contact for pharma partners and patients, following program protocols to deliver high-quality service.

Key responsibilities include processing orders, documenting patient information, resolving service issues, and assisting in training new staff while maintaining compliance with mandatory

Qualifications

• Broad knowledge of medications, physician orders, and pharmacy systems.
• Strong communication and customer service skills.
• Excellent organization and multitasking abilities.
• Proficient computer and keyboard skills.
• Pre-employment and/or random drug screening required.
• Minimum education: High School Diploma or GED; Pharmacy technician certification preferred.

Responsibilities

• Provide direct support for pharma partners and patients in a call center.
• Follow patient support models to meet client expectations.
• Process patient orders and arrange delivery.
• Document information into TherigySTM.
• Resolve customer service issues and payment-related questions.
• Assist in orienting and training new employees and complete mandatory training.
• Maintain production levels as directed and support regulatory requirements.

Skills

Medication knowledge

Customer service

Communication skills

Organization

Multitasking

Computer skills

Drug screening

Education

High school diploma or GED

Pharmacy technician certification (preferred)

Job description

Thisiscny in Syracuse, NY is seeking a dedicated call center professional to manage hub services relationships, enter medication orders, and support patients and providers. You will serve as the primary contact for pharma partners and patients, following program protocols to deliver high-quality service.

Key responsibilities include processing orders, documenting patient information, resolving service issues, and assisting in training new staff while maintaining compliance with mandatory