Pharma IT Applications Analyst: Business Validation

eTeam; Town of Florida (NY); On-site; USD 58,000 - 61,000; Full time

Job summary

eTeam is seeking an IT Application Support Analyst to bridge IT and business operations within a pharmaceutical environment. The role focuses on supporting local applications, validation activities, and translating business needs into technical solutions across global teams.

The candidate will manage validation documentation, support SDLC testing, and collaborate with cross-functional IT groups to improve efficiency while ensuring regulatory compliance.

Qualifications

• . Bachelor's degree in computer science, engineering, information technology, or related field.
• . Minimum of 3 years of IT application support and business analysis experience, preferably in clinical research or pharma.
• . Strong understanding of SDLC, validation methodologies, and business analysis practices.
• . Experience with HP ALM, ServiceNow, MS Project, MS 365.
• . Knowledge of 21 CFR Part 11 and GxP guidelines.
• . Fluent in English; Spanish is a plus and beneficial for a global team.

Responsibilities

• Analyze business needs and validate proposed solutions with business users and IT teams.
• Collaborate with business users, IT colleagues, and stakeholders to support existing processes in R&D.
• Identify business requirements, review processes, and assess impact on delivery.
• Develop, coordinate, and support test plans for business and functional processes during SDLC testing.
• Coordinate with business units to support project planning and timelines.
• Provide ongoing end-user support and troubleshoot system issues.
• Prepare clear reports for stakeholders.

Skills

IT Application Support

Business Analysis

Validation

Technical Documentation

English fluency

Spanish a plus

Education

Bachelor’s degree in computer science, engineering, information technology, or related field

Tools

ServiceNow

HP ALM

Microsoft Project

Microsoft 365

Job description

eTeam is seeking an IT Application Support Analyst to bridge IT and business operations within a pharmaceutical environment. The role focuses on supporting local applications, validation activities, and translating business needs into technical solutions across global teams.

The candidate will manage validation documentation, support SDLC testing, and collaborate with cross-functional IT groups to improve efficiency while ensuring regulatory compliance.