Information Technology Business System Analyst

eTeam; Town of Florida (NY); On-site; USD 58,000 - 61,000; Full time

Job summary

eTeam is seeking an IT Application Support Analyst to bridge IT and business operations within a pharmaceutical environment. The role focuses on supporting local applications, validation activities, and translating business needs into technical solutions across global teams.

The candidate will manage validation documentation, support SDLC testing, and collaborate with cross-functional IT groups to improve efficiency while ensuring regulatory compliance.

Qualifications

• . Bachelor's degree in computer science, engineering, information technology, or related field.
• . Minimum of 3 years of IT application support and business analysis experience, preferably in clinical research or pharma.
• . Strong understanding of SDLC, validation methodologies, and business analysis practices.
• . Experience with HP ALM, ServiceNow, MS Project, MS 365.
• . Knowledge of 21 CFR Part 11 and GxP guidelines.
• . Fluent in English; Spanish is a plus and beneficial for a global team.

Responsibilities

• Analyze business needs and validate proposed solutions with business users and IT teams.
• Collaborate with business users, IT colleagues, and stakeholders to support existing processes in R&D.
• Identify business requirements, review processes, and assess impact on delivery.
• Develop, coordinate, and support test plans for business and functional processes during SDLC testing.
• Coordinate with business units to support project planning and timelines.
• Provide ongoing end-user support and troubleshoot system issues.
• Prepare clear reports for stakeholders.

Skills

IT Application Support

Business Analysis

Validation

Technical Documentation

English fluency

Spanish a plus

Education

Bachelor’s degree in computer science, engineering, information technology, or related field

Tools

ServiceNow

HP ALM

Microsoft Project

Microsoft 365

Job description

Pay Range: $(42.00 - 44.00)/hr on W2 all-inclusive without Benefits

Shift Time: 8:00 am to 5:00 pm EST

Job Description:

• IT Application Support
• Business Analysis
• Computer System Validation / GxP
• Technical Documentation
• Fluent in English and a plus if they know some spanish

Tools:

• ServiceNow
• HP ALM
• Microsoft Project
• Microsoft 365

Overview:

• The IT Support Analyst will support local IT applications and serve as a key connection between IT and business operations within a pharmaceutical environment.
• This role will help manage applications, support validation activities, translate business needs into practical technical solutions, and collaborate with local and global teams to improve efficiency while meeting quality and regulatory requirements.

Responsibilities

Application Support and Validation:

• Analyze business needs and validate proposed solutions with business users and IT teams.
• Collaborate with business users, IT colleagues, and stakeholders to support existing processes and technologies in the R&D business area.
• Identify business requirements, review business processes, and assess the impact on application delivery.
• Develop, coordinate, and support test plans for business and functional processes during SDLC testing.
• Coordinate with business units to support project planning and timelines.

Technical Management:

• Work with internal and cross-functional IT teams to support system configuration, integrations, and interfaces with instruments or other systems.
• Prepare technical and validation documentation to support system compliance.
• Document user and business needs and translate them into clear system requirements and specifications.
• Provide ongoing end-user support, troubleshoot issues, and respond to system-related questions.

Stakeholder Communication:

• Serve as a liaison with internal technical teams and external vendors to manage and resolve technical issues.
• Provide routine status updates and prepare clear reports for business and IT stakeholders.

Qualifications

• Bachelor’s degree in computer science, engineering, information technology, or a related field.
• Minimum of 3 years of experience in IT application support and business analysis, preferably in clinical research or the pharmaceutical industry.
• Strong understanding of the software development life cycle, validation methodologies, and business analysis practices.
• Experience with IT business analysis and support tools such as HP ALM, ServiceNow, Microsoft Project, and Microsoft 365.
• Knowledge of 21 CFR Part 11 and GxP guidelines.
• Experience working in a global environment, with fluency in English. Bilingual ability, preferably English and Spanish, is a plus.