Pharma Inbound Logistics Coordinator

Kuehne+Nagel; Brownsburg (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Kuehne+Nagel in Brownsburg, IN is seeking a Customer Service Representative to support pharmaceutical inbound operations by managing customer communications, coordinating shipments, ensuring regulatory compliance, and delivering exceptional service in a fast paced warehouse environment.

This role follows a Monday - Friday, 7 am to 3:30 pm schedule. Experience in pharmaceutical logistics and proficiency with WMS (Blue Yonder) are strongly preferred.

Qualifications

• 2+ years of full-time customer service experience in a warehousing or distribution environment.
• Experience in pharmaceutical logistics, 3PL operations, or regulated supply chain is strongly preferred.
• Maintains strong client relationships and service excellence.
• Excellent communication, documentation accuracy, and problem-solving skills.
• Intermediate skills in Microsoft Excel, Outlook, and Teams.
• Experience with Blue Yonder or any Warehouse Management System (WMS).
• English fluency (written and verbal).

Responsibilities

• Manage daily inbound schedules, monitor receiving queues, and confirm appointment bookings with carriers and client.
• Validate all inbound paperwork (COAs, packing lists, BOLs, ASN data, temperature logs) for completeness and compliance with pharmaceutical standards.
• Ensure receiving processes meet GDP, FDA, DEA, and client-specific requirements; elevate discrepancies immediately.
• Serve as the main contact for inbound-related inquiries, providing timely updates on shipment status, discrepancies, and resolutions.
• Enter and maintain inbound orders in WMS/ERP systems; verify ASN accuracy; ensure real-time data integrity.
• Investigate receiving variances, damaged goods, temperature excursions, or missing documentation; coordinate corrective actions with warehouse and QA.
• Generate daily/weekly inbound reports, monitor KPIs (OTIF, receiving turnaround time, discrepancy rate), and support continuous improvement.
• Work closely with warehouse leads, QA, inventory control, and transportation teams to ensure smooth inbound flow.
• Assist with new client setup, SOP alignment, and documentation requirements for inbound processes.
• Temperature-Controlled Handling — Verify cold-chain documentation, ensure proper handling instructions are communicated, and elevate any temperature deviations.

Skills

Customer Service

Communication

Attention to detail

Excel

Pharma logistics

Education

High school diploma or equivalent

Tools

Blue Yonder

WMS

Job description

Kuehne+Nagel in Brownsburg, IN is seeking a Customer Service Representative to support pharmaceutical inbound operations by managing customer communications, coordinating shipments, ensuring regulatory compliance, and delivering exceptional service in a fast paced warehouse environment.

This role follows a Monday - Friday, 7 am to 3:30 pm schedule. Experience in pharmaceutical logistics and proficiency with WMS (Blue Yonder) are strongly preferred.