Receptionist, Physician Group; Days; South Ortho

Jackson Health System; Miami (FL); On-site; USD 32,000 - 36,000; Full time

Job summary

Jackson Health System is seeking a PG Receptionist in the J. South Orthopedics clinic in Miami, FL. The role serves as the primary access point for patients, handling check-ins, insurance verification, and scheduling to ensure timely, compassionate service.

The position requires 0–3 years of related experience and a High School diploma (strongly preferred). The environment is a fast-paced medical office with a focus on CARE values and accurate data entry.

Qualifications

• Analytical, organized, and able to prioritize work with multiple deadlines.
• Strong communication skills, both oral and written.
• Proficiency with job-specific technology and software applications.

Responsibilities

• Greet and check in patients using the EHR system.
• Collect payments including copays and past due balances.
• Schedule new and follow-up appointments for all patients.

Skills

Analytical skills

Time management

Oral communication

Written communication

Education

High School diploma

Job description

Location: 15155 SW 97th Suite 200 Miami, FL 33176

Shift: 8:00am-4:30 PM Monday-Friday

Miami, FL Full-Time J. South Orthopedics

Summary

The PG Receptionist is the primary access point for patients and is responsible to ensure that the patient receives timely, efficient, and compassionate customer service.

Responsibilities

• Greets and checks in patients to EHR. Collects identification and insurance card to scan into the patients chart.
• Collects copays, coinsurance, deductible, and past due balances.
• Schedules new and follow up appointments for all patients.
• Contacts any patients that no show and/or cancel appointments to reschedule.
• Assists in managing incoming faxes and messages by attaching to patients EHR or processing requests.
• Confirms appointments and verifies patients' insurance eligibility daily.
• Processes medical records requests by scanning or faxing requested information.
• Assists Therapist with scheduling tests and ancillary services.
• Assures all requested authorizations have been approved.
• Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise).
• Performs all other related job duties as assigned.

Experience

Generally requires 0 to 3 years of related experience.

Education

High School diploma is strongly preferred.

Skill

Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines. Ability to communicate effectively in both oral and written form. Ability to handle difficult and stressful situations with critical thinking and professional composure. Ability to understand and follow instructions. Ability to exercise sound and independent judgement. Knowledge and skill in use of job appropriate technology and software applications.

Credentials

Valid license or certification is required as needed, based on the job or specialty.

Working Conditions

Physical Requirements - Job function is sedentary in nature and requires sitting for extended periods of time. Function may require frequent standing or walking. Must be able to lift or carry objects weighing up to 20 pounds. Jobs in this group are required to have close visual acuity to perform activities such as: extended use of computers, preparing and analyzing data and analytics, and other components of a typical office environment. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC).

Environmental Conditions

Environmental Conditions - Jobs in this group are required to function in a fast paced environment with occasional high pressure or emergent and stressful situations. Frequent interaction with a diverse population including team members, providers, patients, insurance companies and other members of the public. Function is subject to inside environmental conditions, with occasional outdoor exposures. Possible exposure to various environments such as: communicable diseases, toxic substances, medicinal preparations and other conditions common to a hospital and medical office environment. May wear Personal Protective Equipment (PPE) such as gloves or a mask when exposed to hospital environment outside of office. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC).