PFS Support II - Financial Counselor

Iberia Medical Center; New Iberia (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

Iberia Medical Center in New Iberia, LA seeks a Patient Financial Services (PFS) Support II - Financial Counselor to manage co-payments, deductibles, and patient debt collections before discharge. The role includes providing estimates to patients and physician offices, entering newborn Medicaid subscriber numbers, and assisting with Medicaid applications as needed.

Responsibilities also cover addressing patient billing questions, backing up cashier duties, and handling complaints promptly in a

Qualifications

• High school diploma required; relevant hospital billing experience preferred.
• Strong communication and customer service skills are beneficial.

Responsibilities

• Determine co-payments and deductibles due from in-house patients and request payments prior to discharge.
• Determine outstanding debts owed to the hospital and include these amounts in payment requests.
• Enter newborn Medicaid subscriber numbers and prepare NB claims to bill.
• Assist patients with billing issues or questions on accounts and assist with Medicaid applications as necessary.
• Back up Cashier and Patient Account Rep as needed.
• Handle patient complaints in a timely manner.

Education

High School Graduate or equivalent

Job description

Iberia Medical Center (IMC) in New Iberia, LA is looking for team members who will help advance our vision to be the premier hospital of choice for patients, physicians and employees. We've been caring for our community for over 60 years and offer many diverse career paths. Our new employees experience opportunities to learn and grow while caring for their families, friends and neighbors.

IMC is currently hiring a Patient Financial Services (PFS) Support II - Financial Counselor position. The Financial Counselor determines any/all co-payments and deductibles that are due from in-house’ patients and requests such payments from them prior to their discharge. Also determines any/all outstanding debts owed to hospital, and includes these amounts in requests for payment Including Cosmetic procedure processes and explanation of possible claim denial to patients. Secondary duties include giving estimates to patients, physician offices, etc. Following hospital policies and procedures, enters in Newborn Medicaid subscriber #’s and gets NB claims ready to bill, assists patients as they come in with billing issues or questions on accounts, assists patients with Medicaid applications as necessary backs up Cashier and Patient Account Rep as needed. Handles patient complaints in a timely manner as they are received.

EDUCATION

• High School Graduate or equivalent

TRAINING/EXPERIENCE

• 2-3years previous hospital Business Office experience preferred

WORK HOURS:

• 8:30 a.m. to5:00 p. m., Monday through Friday.

COMPETITIVE BENEFITS:

• Great medical benefit plan
• Early access to earned wages
• Participation in robust state pension plan
• Dental, vision, life insurance, disability and more!

IBERIA MEDICAL CENTER is an EEO employer - M/F/Vets/disabled