Pets-First General Manager: Lead Team & Growth

Petco; Pittsfield (MA); On-site; USD 40,000 - 74,000; Full time

Job summary

Petco in Pittsfield, MA is seeking a General Manager to lead a Pet Care Center and put pets first while delivering strong business results. You’ll own the business, shape the team, and ensure exceptional animal care and customer experiences.

You will drive sales growth, manage labor and expenses, implement merchandising standards, and represent Petco in the community through adoption events and partnerships. This full-time role offers growth opportunities within a values-driven company.

Qualifications

• 3+ years of management experience (retail leadership preferred).
• Strong people leadership, coaching, and talent development skills.
• Solid business, financial, and operational acumen.
• Excellent communication, problem-solving, and organizational abilities.
• A genuine passion for pets and customer service.

Responsibilities

• Champion health, safety, and humane care of animals, aligning with Petco standards.
• Lead an inclusive, energized team and deliver exceptional service.
• Drive sales growth, profitability, and operational excellence.
• Manage labor, payroll, and expenses to maximize productivity.
• Represent Petco in the community through events and partnerships.

Skills

Management experience

People leadership

Business acumen

Communication skills

Pet care passion

Education

High school diploma or GED preferred

Job description

Petco in Pittsfield, MA is seeking a General Manager to lead a Pet Care Center and put pets first while delivering strong business results. You’ll own the business, shape the team, and ensure exceptional animal care and customer experiences.

You will drive sales growth, manage labor and expenses, implement merchandising standards, and represent Petco in the community through adoption events and partnerships. This full-time role offers growth opportunities within a values-driven company.