Pet Care Center Leader: Grow People & Pets

Petco; Pittsfield (MA); On-site; USD 40,000 - 74,000; Full time

Job summary

Petco in Massachusetts is seeking a General Manager to lead a Pet Care Center, putting pets first and delivering strong business results. You’ll own the store’s operations, sales, and guest experience while building a high-performing team.

As a leader, you will hire and coach staff, manage labor and budgets, ensure safety and animal welfare, and represent Petco in the local community through events and partnerships.

Qualifications

• 3+ years of management experience in retail leadership.
• Strong people leadership, coaching, and performance management.
• Solid business and operational acumen with customer service focus.

Responsibilities

• Own the business: drive sales growth, profitability, and operational excellence.
• Lead performance management, coaching, and accountability for all partners.
• Manage labor, payroll, and expenses to maximize productivity.
• Execute merchandising, inventory, and safety standards across the center.
• Represent Petco in the community through events and partnerships.

Skills

People leadership

Coaching

Communication

Problem solving

Customer service

Education

High school diploma or GED

Job description

Petco in Massachusetts is seeking a General Manager to lead a Pet Care Center, putting pets first and delivering strong business results. You’ll own the store’s operations, sales, and guest experience while building a high-performing team.

As a leader, you will hire and coach staff, manage labor and budgets, ensure safety and animal welfare, and represent Petco in the local community through events and partnerships.